Find More Than 17033+ Job Vacancy

customer relations

Job Description

As a yearbook customer service representative, you will be joining an established company working with students and teachers to assist and guide them in creating their yearbook. You will work virtually with yearbook teams to provide journalistic advice, creative guidance, software training and support.

Job Objectives

Within this role, you are responsible for a range of activities designed to achieve a high level of client service and satisfaction during the school’s yearbook production time frame. This position requires a high level of independent judgment and decision making throughout the year. You will be working with an existing client base as they navigate through their yearbook’s complete production, from initial start-up to the yearbook’s delivery to the school. Our representatives act as the ultimate yearbook resource, serving as mentors to both students and teachers, while also working as project managers to guarantee each publication’s success. Your efforts will be integral to the quality of each school’s book, and the entire program supporting it.

Regularly meeting virtually, you will conduct software training sessions and will assist with other aspects of yearbook class training including photography, theme development, journalism, budgeting and classroom management. These workshops and class training sessions will take place predominantly over video software platforms.

Along with scheduled training sessions, you will be readily available by email, phone and text to answer questions related to yearbook production. You will be following up at key points of the production season, especially around deadlines.

Along with providing service and support to an existing client base, you will be building up the company territories through database management and lead generation. As your experience grows, your sales involvement will increase with qualifying, negotiating and closing new clients, depending on your experience and skill-set. This provides the rare opportunity to work hands-on in a creative and educational capacity, while also enjoying the earning and growth opportunity of a sales professional.

The bulk of FutureBook's clientele is in southern BC. Being located in this region is advantageous, but not necessary. There may be some travel in this region throughout the year, to be discussed. Work hours would coincide with the PST time zone.

Responsibilities

• Coordinate your own schedule and workspace to best facilitate the training and support of clients through telephone, email, & video conference
• Learn and be conversant in all aspects of FutureBook’s software and products
• Develop trusted and loyal partnerships both externally and internally
• Become a yearbook production specialist with your clients, with proactive problem resolution.
• Train and support clients through every aspect of yearbook production, keeping them engaged, on schedule, and loyal to FutureBook.
• Provide advice and critique on photography, design, journalism, technology, classroom management, marketing and business
• Stay a step ahead of clients, keeping them on track with deadlines and budgets
• Organise and enter product order information into internal systems accurately and promptly
• Collaborate with other FutureBook representatives to host training workshops and for students and teachers
• Renew clients for subsequent years
• Actively participate in professional development activities
• Attend regularly scheduled training meetings, including regional and virtual sessions

Your qualifications

• Leadership experience and proven ability to keep people and projects on track
• Prior client service experience
• Experience in related fields, such as: coaching, journalism, graphic design, photography or printing
• Prior teaching/training experience is preferred
• Sales experience desired
• Experience with school yearbooks is desirable
• Excellent computer literacy skills and proficiency in Adobe design software with the ability to quickly learn new layout software specifically tailored for yearbooks.
• Knowledge of both PC and Mac platforms is preferred
• Knowledge or experience with a CRM software package, or client database software is preferred
• Ability to maintain confidentiality with respect to student data and client accounts
• Willingness to travel occasionally
• Strong organizational skills and detail-oriented
• Unique problem-solving skills and a strong capacity for creative thinking.
• Excellent communication and interpersonal skills as well as the ability to easily establish rapport and credibility with a wide range of potential clients.
• Ability to demonstrate and act with professionalism in the areas of personal character, commitment, integrity, and work habits.
• Ability to handle multiple projects and/or client needs simultaneously
• Proven experience showing your ability to be responsive and dependable in execution of self-appointed tasks
• Competitive and driven personality with an influential spirit
• Highly disciplined and self-motivated, with demonstrated personal accountability for your own success and development.
• Residency in Canada is necessary
• Residency in Southern BC is preferred; work hours will be in in the Pacific time zone, and you may be requested to travel within this region occasionally.

Benefits

Our Service Representatives receive a starting base salary ranging from $54,000 - $62,000, plus bonuses and uncapped commissions. Additional benefits include expenses related to software and technology, paid time off, exceptional training and a nurturing corporate culture.

FutureBook

A small, family-run business based in Victoria, BC, we specialize in yearbook education and production. With our world-class printers in Asia, we focus on the highest quality, exciting innovative customization and are the only yearbook company to offer tree-free bamboo paper. The benefits offered by FutureBook have no peer in the printing industry.

We believe our success depends on our team and as such, we’ll provide you with the resources and support needed to ensure you have everything necessary to effectively service your clients. You’ll benefit from a top CRM (Hubspot), leading technology (laptop, software, etc.), experienced leadership (all staff within FutureBook started as representatives with schools) and nurturing support. Imagine your management team working as hard to support you and your clients, as you do to retain them.

We are the youngest of the Canadian yearbook companies, but in our 16 years have established ourselves as the leader in BC’s secondary school yearbook industry. Our yearbook quality, included options, service, and delivery record has no peer. With skilled representatives like you, we bring ideas, advice and personal commitment to our schools, consistently renewing over 90% of our customers, year over year.

Find out more online at www.futurebookyearbooks.com.

To Apply

Please provide your resume, cover letter, and any social media profiles (Linked In, Twitter, etc) which would support your candidacy. A complete resume and cover letter specific to this job post must be provided in order to be considered.

Please consider your thoughts on these questions when submitting your application:

• What is your knowledge of the school yearbook business?
• Why do you think this job is important to our customers and prospects?
• What do you find to be the most exciting/challenging aspect of this job position?

We would like to thank all applicants in advance. Should you be selected for an interview you will be contacted directly.

Job Type: Full-time

Salary: $54,000.00-$62,000.00 per year

Application question(s):

• What is your experience working independently and remotely, in your own environment?

Education:

• Secondary School (required)

Experience:

• Graphic design: 1 year (preferred)
• Leadership: 1 year (required)
• Training & development: 1 year (preferred)
• Computer skills: 1 year (required)
• Customer service: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: Remote

Share This Job