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I CARGO FORWARDER EXPRESS Logo

customer relations

7a75423

Edmonton

Today

16 - 15 CAD

I CARGO FORWARDER EXPRESS


Job Description

DUTIES & RESPONSIBILITIES

1. Daily reading and responses of email

2. Assist clients who drop off their boxes and prepare Invoice and sticker label for their boxes.

3. Answer phone calls (usually for bookings, follow ups, credit card payment processing, complaints and other inquiries)

4. Create a follow up through the system

5. Assist agents’ drop off and prepare their collection reports

6. Prepare collection reports of agents, customer drop off and empty boxes

7. Prepare a summary of daily sales for deposit (from individual collection reports, including the inventory counts of empty boxes)

8. Enter into Quickbooks the sales of empty boxes

9. Encode manual invoices when necessary

10. Assist clients on money remittance, travel, DHL, Purolator

11. Communicate with CSR Manila and Delivery Partner in Philippines when needed.

12. Assist in answering follow ups/inquiries through Facebook page.

13. Scan and file Invoices per batch

14. Perform other tasks as may be assigned by superior

Job Type: Fixed term contract
Contract length: 6 months

Salary: $15.00-$16.00 per hour

Benefits:

Schedule:

Work Location: In person

Application deadline: 2023-08-01
Expected start date: 2023-07-24


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