Job Description
Koolatron is looking to add an entry-level customer service representative to our team.
** We have an opening for a full-time customer service representative as well as a part-time position with flexible daytime hours**
We are looking for someone who can exceed customer expectations by providing superior service through strong human relations skills, product knowledge, and sales skills. Duties will include answering inbound customer service inquiries by phone and email, processing orders when necessary, preparing correspondence to fulfill customer needs, providing product, service, and shipping information to the customer, and acting as a liaison to resolve escalated issues.
This is an on-site position and will require you to work at our company headquarters located at 139 Copernicus Blvd. in Brantford, On.
Key Responsibilities:
· Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
· Maintain customer records and update account information.
· Maintain financial accounts by processing customer adjustments.
· Prepare product or service reports by collecting and analyzing customer information
· Able to quickly learn about our wide range of consumer products
· Compile, record and maintain customer reviews providing insight for product development.
Required Education and Experience:
High School Diploma or Equivalent
Must be a good communicator - both verbally and written communication
Bilingual French/English preferred
Experience with data entry and MS Office preferred
Comfortable learning new computer programs
Must have previous customer service experience, ideally with consumer goods
Job Types: Full-time, Permanent
Salary: $16.50-$18.00 per hour
Benefits:
- Casual dress
- On-site parking
- Store discount
Flexible Language Requirement:
Schedule:
Experience:
- customer service: 2 years (required)
Language:
Work Location: In person
Expected start date: 2023-08-08
Apply
Go Back