Job Description
Viewpointe Estate Winery is looking for a qualified part-time candidate for Customer Service Associate . Are you someone that is friendly, well spoken and has a passion for wine with an interest to develop that further? Capable of providing guests with a memorable and enjoyable experience?We strive to make all of our staff and guests feel welcomed and appreciated. We are looking for someone with a great work ethic and the integrity who is capable of providing the highest level of customer satisfaction. This candidate will be working in the Tasting Bar, on the Patio and in Retail Store.
Smart serve certification is a must.
Looking for someone with a flexible schedule but capable of working Day shifts Daily including weekends and holidays
The Candidate should:
Be able to provide the highest level of customer service at all times (for the guests' entire experience)
- Have 1-3 years experience in the wine, hospitality or retail industry
- Be able to anticipate guests' needs, offer suggestions and anticipate customer concerns and requests
- Be responsible for educating guests on Viewpointe's wines & wine-making processes in a friendly, informative, professional way , including suggestive-selling to provide the customer with a complete satisfying experience.
- Be able to effectively operate the POS system with accuracy ,efficiency and provide accurate cash counts and perform opening & end-of-shift closeout tasks.
- Stock shelves and maintain wine inventory levels
- Ensure that the retail area & other common areas are kept swept, mopped & cleaned ,including washrooms, halls and the outdoor patio areas
- Bus and clear tables as well as sanitizing as per Covid guidelines
- Assist with promotion, display and marketing of merchandise and ensure specials, features and/or events are highlighted
- Possess presentation skills-leading guest through tastings or tours
- Be able to lift 40 pounds (wine cases)
- Be able to work independently and within a team structure.
- Have excellent written and oral communication skills
- Have the ability to organize & prioritize the workload and possess quick decision-making skills and withstand a high-pressure environment.
- Follow all policies, procedures and service standards
- Perform other duties as assigned
- Viewpointe welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
- Part-time hours: 10-24 per week
*
Job Types: Part-time, Casual
Salary: $16.50 per hour
COVID-19 considerations:
All customers are required to where a mask until seated, PPE provided, curbside service available
Benefits:
- Discounted or free food
- Store discount
COVID-19 precautions
PPE provided, curbside service available
Job Types: Part-time, Fixed term contract, Seasonal
Contract length: 6 months
Part-time hours: 10-24 per week
Salary: $16.50 per hour
Benefits:
Day range:
- Holidays
- Monday to Friday
- Weekend availability
Shift:
Experience:
- sales: 2 years (preferred)
- customer service: 2 years (preferred)
Work Location: In person
Expected start date: 2023-07-29
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