Job Description
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CLINICAL COUNSELOR (Customer Service)
Working in a LASIK MD clinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
A look at your benefits
- You receive a quarterly bonus.
- You hold a permanent full-time position.
- You benefit from free LASIK surgery and 3 weeks vacation, 3 sick days, and 1 well-being day.
- You benefit from group insurance, telemedicine & RRSP match.
- You can count yourself as a team member of one of Canada’s Best Managed Companies and work with experts in Ophthalmology.
Your tasks at a glance
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and scheduling.
- You manage and address patient questions accurately, concisely and in a timely manner.
- You help meet patients' needs by consulting, reassuring and scheduling follow-ups.
A clear view of your assets
- You have excellent communication skills, you speak English et français également.
- You have a broad background in customer service in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, etc.
- You have a desire to succeed: being highly motivated, results driven and familiar with client follow-up techniques.
- You are organized, self-disciplined, have excellent prioritization, time management, and problem-solving skills.
- You are flexible to work various schedules: Monday to Friday 8AM-6PM, as well as Saturdays 8AM-4PM (1-2x / month).
***Are you looking to work as a receptionist / medical secretary instead? We also have a position for you!***
From our point of view
We are committed to offering an inclusive work environment and to building a team of employees empowered by its diversity. If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.
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