Job Description
Position Title: Customer Service Representative
Location: YMCA Contact Centre (282 W 49th Ave, Vancouver, BC V5Y 2Z5 or 955 Burrard St, Vancouver, BC V6Z 1Y2)
Terms: Permanent, Part-Time (8-24 hours/week)
Shifts: Thursday-Saturday or Sunday 8:00am-6:00 pm
Start Date: As soon as possible
Salary: 0-500 hours $17.25 per hour
501-1000 hours $17.77 per hour
1001 – 1500 hours $18.30 per hour
1500 + hours $18.85 per hour
Reports To: Manager, Client Services
Benefits:
- Free YMCA Staff Membership
- Casual dress code
- Flexible Scheduling
- Training and Professional Development Opportunities
- Be part of a charitable organization that positively impacts the community
Nature & Scope:
The Client Services Representative works collaboratively with YMCA staff and volunteers to provide exceptional service to YMCA members, guests, and staff. The primary focus is on the client experience, resolving any client issues and promoting membership sales and services.
Who we are?
We’re a small group of dedicated individuals who love working with our Members and our Community. We are compassionate, innovative, accountable and strive to contribute to the success of the team and the YMCA as a whole.
Who you are?
You are detail-oriented, conscientious and eager to learn. You take pride in your work and are passionate about helping others. You enjoy working as part of Team and look for opportunities to affect change.
A Day at the Contact Centre:
We are not your typical Contact Centre. We provide a casual, relaxed atmosphere where you are encouraged to contribute ideas and provide solutions. Your daily assignments include responding to members via emails and inbound and outbound phone calls, working on reports and other administrative tasks. You are encouraged to provide feedback and suggestions to make our Team and Department better. As your knowledge grows, you will assist with training new staff/volunteers in procedures and practices.
Requirements:
- Computer proficiency, including Microsoft Office and CRM systems experience
- Excellent communication and interpersonal skills with customer service orientation
- Exceptional customer service skills and a great attitude towards helping others
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
- 3 professional references
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.
Application Deadline: Ongoing
Thank you for your interest and application.
Due to the high volume of applications received, only short-listed candidates will be contacted.
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