Job Description
DIRECTOR OF OPERATIONS AND
PRODUCT SUPPLY CHAIN
The Brand:
Nudestix is a global fast growing, entrepreneurial color cosmetics brand founded by beauty veteran Jenny Frankel and her two daughters, Taylor and Ally Frankel. Nudestix offers a collection of easy-to-apply, no fuss multipurpose Stix in nude shades. The brand’s motto “go nude but better” emphasizes the “less is more” philosophy of using makeup to enhance one’s unique beauty rather than covering it up.
At Nudestix, we believe in a natural look is a perfect fit for any face. We’re all born with our own unique look, so why cover it up with tons of makeup? A touch of color here and there is enough to bring out our finest features, so out with the crazy big collection and in with our minimalist makeup Stix for face, eyes and lips. In 2020, Nudestix launched Nudeskin; clean, simple, vegan powered skincare for nude-faced confidence.
A few of Nudestix Accolades...
WWD Best Prestige Beauty Brand 2015 CEW Best
New Indie Beauty Brand 2015 Over 20 global product
awards
2021: LinkedIn Top Start-ups: The 15 companies on the Rise Forbes: Top 30 under 30 nomination
The Opportunity
An executive operational leadership role for a leading global beauty brand, partnered with leading global beauty retailers; that is a fast growing Top 15 companies on the Rise. Lead to engineer operational strategy for an award-winning beauty business with over 2500 global locations, in over 30 countries, with 100% growth planned over the next couple of years. If you like to manage multi-national complexities throughout a fast-growing global organization, and thrive in a fast-paced dynamic environment, we want to hear from you.
We’re looking for a Director of Operations and Product Supply Chain to deliver business results established for growth, innovation, safety, quality, customer service, sustainability, and profitability through leading strategic and productivity initiatives. In this role, you will be responsible for the development, design, operation, and improvement of the systems that create and deliver Nudestix products globally. The Director of Operations and Product Supply Chain is also responsible for ensuring that business operations are efficient and effective.
The Objectives of this Role
This role plays a pivotal role in shaping the future of Nudestix by overseeing the entire operations department including production, shipping and logistics, quality assurance, regulatory, supply chain and new product development. You will be responsible for driving
innovation, managing cross-functional teams, and ensuring the timely and successful introduction of new cosmetic products into the market while overseeing and managing the production processes within Nudestix. Your strong leadership, strategic thinking, and deep knowledge of the cosmetic industry will be essential in achieving our business objectives and maintaining our competitive edge.
What You’ll Do
Team and Department Leadership
- Manage and lead a team of QA/QC, demand planners, NPD, regulatory, operations, production and shipping and logistics professionals including hiring, providing guidance, training, and performance evaluations to ensure a high level of productivity and efficiency within the departments.
- Develop and manage budgets, including forecasting expenses, optimizing costs, and identifying cost-saving opportunities without compromising service quality.
- Collaborate cross-functionally with various departments to ensure alignment and coordination in achieving overall business objectives. Communicate effectively with internal teams, external partners, and stakeholders regarding all operational departments.
- Foster a culture of innovation and operational excellence within the organization by encouraging ideation, experimentation, and collaboration across teams.
- Build and maintain strong relationships with external partners, including suppliers, contract manufacturers and industry experts, to leverage expertise and enhance product development and operational capabilities.
- Develop and implement key performance indicators (KPIs) to track performance, monitor metrics, analyze data, and report on outcomes to senior management.
- Lead brand, team and product development with a sustainable mindset and ethos.
New Product Development
- Conduct market research, consumer insights analysis, and competitive benchmarking to identify product opportunities and formulate innovative concepts.
- Collaborate with the executive team to define product development priorities and allocate resources effectively.
- Lead the end-to-end product development process, including concept ideation, formulation, packaging design, testing and regulatory compliance.
- Manage and coordinate cross-functional teams, including R&D, packaging, and quality assurance to ensure seamless execution of product development projects.
- Set clear project timeliness, milestones, and deliverables and monitor progress to
ensure timely completion within budget.
- Stay abreast of emerging trends, technologies, and ingredients in the cosmetic and
skincare industry to drive continuous innovation and product differentiation.
- Work closely with the marketing team to identify consumer needs, market gaps, and
competitive positioning opportunities.
- Foster a culture of innovation within the organization by encouraging ideation,
experimentation and collaboration across teams
- Oversee the quality assurance team to establish and maintain robust quality
standards and procedures throughout the product development process.
Quality Assurance
- Develop and implement quality assurance strategies, policies, and procedures to meet regulatory requirements and industry standards and Health Canada Natural Health Products site license.
- Establish and maintain quality control processes for raw materials, production, and finished products.
- Oversee regular audits of manufacturing facilities and suppliers to ensure compliance with Good Manufacturing Practices (GMP) and other relevant regulations.
- Develop and monitor KPIs to track and improve quality metrics, such as defect rates, customer complaints, and product non-conformances.
- Oversee the maintenance of a robust quality management system, including document control, change control, and risk management processes.
- Manage and oversee product recalls, if necessary, by coordinating with relevant departments and regulatory agencies.
- Stay up to date with regulatory changes and industry trends related to cosmetic products, and ensure compliance with global regulations such as FDA, EU Cosmetics Regulation, Health Canada and ISO standards.
- Investigate and resolve customer complaints related to product quality or safety concerns.
- Conduct regular product quality reviews and audits and present findings to senior management.
- Lead continuous improvement initiatives to enhance quality processes and optimize operational efficiency.
- Represent the company during regulatory inspections and audits, ensuring compliance and addressing any findings.
Supply Chain
- Oversee and manage the entire supply chain process, including procurement, inventory management, and distribution of Nudestix products.
- Oversee and lead demand plan for 150+ SKU’s across multiple countries and suppliers
- Develop and implement logistics strategies and plans to ensure efficient and timely delivery of Nudestix products to customers and global retail locations.
- Collaborate with shipping partners and freight forwarders to negotiate contracts, monitor transportation costs, and ensure the safe and timely transportation of Nudestix products, both domestically and internationally.
- Supervise warehouse operations, including overseeing inventory control, picking, packing, and shipping processes to maintain optimal inventory levels and meet customer demands.
- Ensure compliance with all relevant shipping, customs, and regulatory requirements related to the transportation and distribution of cosmetic products. This includes staying up-to-date with industry regulations and implementing necessary procedures to maintain compliance.
- Establish and maintain relationships with shipping carriers, logistics service providers, and suppliers to optimize costs, improve service levels, and resolve any issues that may arise.
- Develop (KPIs) and metrics to measure the performance of shipping and logistics operations. Regularly monitoring and analyzing data to identify areas for improvement and implement corrective actions.
- Identify and mitigate risks related to shipping, transportation, and logistics operations. Implementing appropriate measures to prevent loss, damage, or delays in the delivery of cosmetic products.
- Continuously assess and evaluate shipping and logistics processes to identify areas for improvement, implementing best practices, and leveraging new technologies or systems to enhance efficiency and effectiveness.
Production
- Develop and implement production strategies, goals, and objectives in alignment with the company's overall business objectives.
- Oversee the manufacturing and production operations, ensuring efficient use of resources and adherence to quality standards.
- Assess production capacity and capabilities, determine resource requirements, and make recommendations for expansion or improvement to meet production demands.
- Continuously evaluate and improve production processes, identify bottlenecks, implement lean manufacturing principles, and introduce automation or technological advancements to enhance productivity.
- Ensure compliance with occupational health and safety regulations, promote a safe working environment, and implement appropriate safety protocols and training programs.
- Lead cross-functional teams in the successful execution of product launches, process improvements, and other production-related projects.
- Promote sustainable manufacturing practices, including waste reduction, energy efficiency, and environmental stewardship.
Regulatory
- Stay up to date with local, regional, and international regulations governing cosmetics, such as Health Canada, FDA (U.S. Food and Drug Administration) regulations, EU (European Union) regulations, and guidelines from other relevant regulatory bodies.
- Oversee the regulatory submission process for new product registrations or notifications, including compiling and submitting necessary documentation to regulatory authorities.
- Review and approve product labels, packaging, and promotional materials to ensure compliance with regulatory requirements, including ingredient listings, warnings, claims, and cosmetic allergen labeling.
- Assess the safety, efficacy, and regulatory status of cosmetic ingredients to ensure compliance with applicable regulations, such as determining ingredient restrictions, prohibited substances, and maximum allowable concentrations.
- Oversee the safety assessment of Nudestix products, including evaluating toxicological data, conducting risk assessments, and monitoring adverse event reports to ensure the safety of the products.
- Prepare regulatory audits and inspections by regulatory authorities or third-party organizations, ensuring readiness, documentation, and appropriate responses to any observations or findings.
- Engage with industry associations, regulatory bodies, and trade organizations to actively participate in shaping regulatory policies, advocating for the interests of the company, and staying informed about industry initiatives.
Who You Are
- Bachelor's degree in chemistry, chemical engineering, cosmetics science, or a related field (advanced degree preferred).
- Proven experience (7+ years) in a senior operational and product development role within the cosmetic industry, with a strong track record of successfully launching innovative products.
- Deep understanding of cosmetics formulation, ingredient functionality, and regulatory requirements.
- A proven track record of successfully launching new cosmetic products, including conducting market research, developing product concepts, managing formulation development, and coordinating product testing.
- Strong knowledge and experience in operations management, supply chain management, and logistics are crucial. This includes overseeing manufacturing processes, managing inventory, optimizing production efficiency, and ensuring timely delivery of products.
- Familiarity with cosmetic industry regulations and compliance standards is necessary. This includes knowledge of relevant agencies such as the Food and Drug Administration (FDA) in the United States or the European Union's Cosmetics Regulation (EC) No 1223/2009.
- Strong leadership skills with the ability to inspire and motivate cross-functional teams.
- Excellent project management abilities, including the ability to prioritize, delegate, and manage multiple projects simultaneously.
- Exceptional analytical and problem-solving skills, with a keen eye for detail.
- Up-to-date knowledge of industry trends, consumer insights, and emerging
technologies in the cosmetic industry.
- Strong leadership and team management skills. Candidates must have experience leading cross-functional teams, collaborating with different departments, and managing multiple projects simultaneously.
- Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
- Candidates should demonstrate adaptability to change and an innovative mindset. Keeping up with emerging trends, technologies, and consumer preferences is critical.
- A strong understanding of the cosmetic industry's business landscape, market trends, and competitive dynamics is advantageous. This includes knowledge of sales and marketing strategies, pricing models, and profitability analysis.
- Proactive and results-oriented mindset with a strong business acumen. Why Work With Us
- Flexible office working hours*
- Annual Sick/Personal Day PTO
- Gourmet coffee/hot beverages in office
- Monthly celebrated birthdays and events when in office
- Training and education reimbursement opportunities
- Company social events & sports teams*
- Annual free product allowance
- Opportunity to attend conferences and events*
- Professional growth opportunities
- Comprehensive health benefits for individual and family plans
*subject to change & approvals may be required
Hiring Practices
Nudestix is an equal opportunity employer committed to nurturing an inclusive and accessible environment. We are dedicated to building a team that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.
If this job description resonates with you, we strongly encourage you to apply even if you don’t meet all the skills and qualifications. We’re happy to review all possible candidates and see what you bring to the table! Please submit your application
to careers@nudestix.com.
Job Type: Full-time
Salary: $130,000.00-$180,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Schedule:
Ability to commute/relocate:
- North York, ON M3J 2H2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of people leadership experience do you have?
Education:
- Bachelor's Degree (preferred)
Experience:
- Operations: 7 years (preferred)
- supply chain management: 7 years (required)
Work Location: In person
Application deadline: 2023-07-28
Apply
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