Job Description
Operations Director, West Coast FNPCI
Location: Ucluelet, BC
Status: Regular Full Time
Job Category: Management/Non-Union
Salary: $85,000 to $115,000 per year
The West Coast FNPCI is currently seeking a qualified Operations Director to oversee the
operationalization of Initiative services, support clinicians, remove barriers to service delivery and foster
a culture of patient-centered care across the health continuum. Partnering with physicians, clinical and
support leaders in the implementation and sustainability of an integrated clinical program to support
the Nations goals are priorities in this role.
Organization
The First Nations Primary Health Care Initiative (FNPCI) is a partnership between the Ministry of Health
(Ministry) and the First Nations Health Authority (FNHA) to collaborate in developing innovative First
Nations primary healthcare service models and delivery formats that also address the social
determinants of health. Initiative service locations will be called “Initiative sites” and will employ holistic
team-based models to meet pressing primary healthcare needs of First Nations peoples living in both
rural and urban settings.
A core pillar of the initiative is to offer services in-community, such that clients do not have to travel
away from home to receive needed care. On the West Coast, the initiative proposes a “modified hub-
and-spoke” model in which 5 participating Nuu-Chah-Nulth Nations has its own primary care site located
in community, with centrally located hub coordinating their activities.
Initiative Goals:
1. Increase quality of and access to primary care services close to home or at home for members of
the 5 Nuu-chah-nulth Nations, as well as First Nations and Indigenous people living away from
home in the region;
2. Develop a primary care model that mobilizes Nuu-chah-nulth knowledge that traditional
wellness and healing and (re)connection to culture and territories are forms of health
promotion, health prevention, and healing that reduce the need for allopathic medicine;
3. Develop a primary care model that embeds opportunities for Nuu-chah-nulth members to
receive training in traditional wellness and other areas of primary care, along with opportunities
for Nation members to work close to home or at home in their area of knowledge; and,
4. Govern and operate services in Nuu-chah-nulth ways as guided by the 5 Nations, such that
Western health professionals learn how to align themselves with Nuu-chah-nulth ways with
humility and respect and shift the balance of power away from Western top-down expert
models of care and management.
Duties and Responsibilities
The Operations Director provides leadership and direction on strategies, planning, design,
implementation, delivery and assessment of service within and across the West Coast FNPCI.
- Leads strategic/operational planning, integration, implementation and delivery of the Initiative.
- Support traditional wellness and cultural healing as the foundations of the Initiative
- Collaborates with/takes direction from the Nations to communicate service needs and
outcomes.
- Ensures services operate within approved financial parameters. Reviews and endorses budgets
and financial plans.
- Oversees development of policies supports for integration and standardization of health
services from systems perspective.
- Ensures standardization of practice, quality, safety and cost effectiveness that support creating
integrated patient/client/resident-centered care.
- Represents the program/department/service in the health service community, civic/provincial
governments or others.
- Ensures performance management criteria form the basis of metrics for program and individual
performance plans.
- Provides leadership to support engagement and respect through support of the well-being and
safety of FNPCI staff through effective feedback, retention strategies, work practices that
support work/life balance and the encouragement of personal and professional development.
Qualifications
- A Bachelor’s degree in a field related to healthcare management, supplemented with seven (7)
to ten (10) years' recent related, progressively responsible leadership experience; or an
equivalent combination of education, training, and experience.
- Strong expertise, knowledge and respect of First Nations approaches to health and wellness,
acquired through significant and recent experience in an Indigenous setting is critical. A
thorough understanding of the impacts of colonialism and how it manifests today is also
required. As part of a leadership team dedicated to building and supporting a new health model,
you will identify new developments and accelerate areas of opportunity in Indigenous health
and wellness, serving as a catalyst for innovation and transformation.
- Located in Ucluelet, this unique position offers an opportunity to be part of an innovative
Indigenous model of health where traditional First Nations teachings and western ideals will
create a better shared future of collective success in realizing a shared vision of healthy, self-
determining and vibrant BC First Nations children, families and communities.
Summary
Under the direction of the West Coast FNPCI Health Services Society, the Operations Director will be the
key management leader of the Initiative. The Operations Director will lead and assist in the design and
implementation of the Initiative and will attain and sustain the Vision, Values, Purpose and
Commitments of the Society, primarily to protect, promote and integrate First Nations knowledge,
beliefs, values, practices, medicines and models of health and healing into all programs and services to
be offered through the Initiative.
The Operations Director will report to the Board of the Society (comprised of the Nations elected Chiefs)
attend Board meetings (quarterly), and provide regular monthly reports.
The FNPCI will be linked to a broader range of services and specialists (diagnostics, labs, etc.) operating
at arm’s length from the Initiative sites themselves (integrated hub and spoke approach) that can be
seamlessly accessed by patients.
The Initiative focus will be on family health, in turn being the core strength of community health. Family
health is inclusive of Elder members’ wellness so services and programs will support all generations
together while meeting individual health needs from maternity and pediatric to geriatric. The West
Coast FNPCI will be equipped to identify and address substance use with a variety of culturally
integrated approaches and activities directed to heal trauma and root causes.
The Operations Director will initiate and maintain positive, regular, and frequent communications with
diverse stakeholder groups to design, implement and sustain a renewed approach to team-based
primary care service programming and service delivery that understands and acknowledges the inherent
challenges facing First Nations in accessing safe, holistic and culturally appropriate health and wellness
services.
Accepting resumes or applications until position is filled.
Please submit your application or resume to
Human Resources Manager by email at jobs@tla-o-qui-aht.org
or by fax 250.725.3352 or drop off in person at our Main Tla-o-qui-aht Administration Office at
1119A Pacific Rim Highway.
Apply
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