Job Description
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
Reporting directly to the VP of Operations, the Director of Operations will be responsible for overseeing multiple distribution centers within the Consumer-Packaged Goods (CPG) / Retail sector. These facilities range in size from 200,000 square feet to 750,000 square feet. The director will work with the respective General Managers to ensure the development and delivery of quality solutions to clients that support the strategic objectives of the company including profitability, operational excellence, flawless start-ups, process improvement, attraction and retention of key accounts and employees.
RESPONSIBILITIES:
- Assists in negotiations with prospective clients ensuring complete documentation of contract commitments and expectations. Ensures communication and delivery of commercial agreements.
- Working closely with the VP to build future strategies and relationships to support company growth initiatives.
- Facilitate and lead Monthly/Quarterly/yearly business reviews with customers to ensure strategic, tactical and KPI performance objectives are met and reviewed according to annual plans and budgets.
- Drives the culture of Performance Management and Continuous Improvement in all facilities.
- Works closely with the Human Resources Department to develop the General Managers and to identify successors within the team and to promote the company Culture program.
- Spearheads any new business start-ups and ensures a successful ramp up to and including steady state.
- Distribution center performance – this individual will be accountable for setting and achieving prescribed company objectives with regards to annual budgets that include cost, productivity, volume forecasting, customer service and profit objectives.
- Client Needs: translates the client contract into a working document that defines and documents procedures by client. Ensures compliance with contract while meeting the dynamic day-to-day client needs.
- Cost Control – ensures control of costs in each facility by:
- Adherence to contract and commercial terms and conditions
- Achieving Profit Targets – ensures accounts achieve predetermined profit standards (P&L)
- Achieving Productivity and Performance targets– ensures service levels and operational performance goals are met.
- Managing Equipment and assets – required to ensure efficient operation.
- Billing for extra services, as needed.
- Developing continuous improvement initiatives that align with Metro’s “Always Improving” methodology that supports customer and company initiatives in collaboration with supporting teams such as; Engineering, IT, and PMO
- Develops and manages project plan to deliver approved solutions for the region which includes identifying milestones, tasks, schedules, project resources, risk, and contingencies.
- On an annual basis works with General Managers to establish business plans and budgets, focusing on strategies aimed at ensuring we maintain a competitive advantage while meeting the Customers business imperatives.
- Works with Business Development and VP of Operations to develop logistic solutions to client(s) seeking a supply chain solution. Working as part of the team, participates in RFP process and presentations to prospective clients ensuring understanding of client needs. Ensures proposed solution meets the company strategic objectives of profitability and operational excellence.
EXPERIENCE:
- Minimum five (5) years of experience at a Senior Management level
- Minimum ten (10) years of Operational Management experience in Consumer-Packaged Goods/Retail sectors
- A minimum of five (5) years’ experience at a Senior Level responsible for multiple facilities (must have 3PL / Distribution environment experience)
- Proven experience with multiple successful start-ups
COMPETENCIES:
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
- A Bachelor’s Degree in business management with a focus on operations management, materials management; a designation in logistics management CITT or P. Log. Designation is preferred.
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
Apply
Go Back