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Job Description

Posting TitleADMN O 18R - Coordinator, Destination Development and Coordinator, Destination StewardshipPosition ClassificationAdministrative Officer R18UnionGEUWork OptionsHybridLocationVancouver, BC V6B 0N8 CA (Primary)
Salary Range$62,255.85 – 70,557.73 annuallyClose Date8/7/2023Job TypeRegular Full TimeTemporary End Date3/31/2025Ministry/OrganizationBC Public Service -> Destination BC Corp.Ministry Branch / DivisionTACS / Destination BCJob Summary

Positions: Coordinator, Destination Development and Coordinator, Destination Stewardship (2 positions)

Salary: $62,255.85 – 70,557.73

Classification: Administrative Officer (AO18)

Status: Permanent (1 position) and Temporary, 20 Months (1 position)

Work Option: Hybrid

Location: Vancouver

Closing Date: August 7, 2023 at 4:00pm

Position #:00100501

Competition #: DCB 2023-23

***Please DO NOT apply for this position by submitting your profile on this BC Government Hiring Centre website. Applications must be made via the following directions below.***

If you are interested and you meet the selection criteria, please respond to this link with your cover letter and CV prior to 4:00 PM on August 7, 2023.

You must be a Canadian citizen or permanent resident to apply for the full-time opportunity.

You must be a Canadian citizen, permanent resident or hold a valid work permit to apply for the temporary opportunity.

The initial salary for this position will start at the beginning of the listed salary range with the opportunity to advance up the pay grid in annual increments. An eligibility list may be established.

Destination BC is recognized globally for our strong, authentic brand, our award-winning creative and leading-edge marketing, and our destination management strategies. We work hard, play to our strengths, support each other unreservedly, and consider it a privilege to share the transformative power of BC’s experiences with the world. We offer the opportunity to love what you do by engaging in exciting and innovative work and immersing yourself in a collaborative work culture that is committed to empowerment and employee learning and development. Our primary workplace model is a combination of in office and work from home based on a split week giving you the best of both worlds.

We are a provincially funded, industry-led Crown corporation that supports a strong and competitive future for BC’s tourism industry through a combination of global marketing, destination development, industry learning, cooperative community-based programs, and visitor servicing. The Corporation strives to grow sustainable social, cultural, environmental, and economic benefits for all British Columbians through the encouragement and promotion of responsible travel. Destination BC receives approximately $52 million each year, out of a Provincial investment of about $140 million in BC’s tourism ecosystem. These investments help to improve the visitor experience, support businesses and communities, and strengthen BC’s worldwide reputation as a destination of choice. For more information about Destination BC’s programs and services, please visit www.DestinationBC.ca.

Destination BC is committed to ensuring diversity, equity, and inclusion within our organization and in all aspects of our work, and welcome applications from all qualified job seekers. If you are an applicant with a disability, we will ensure workplace accommodations are in place to enable you to do your best work.

A safe and respectful workplace for all employees is a leading priority for our organization, and as part of this, we are committed to the health and safety of our employees, industry partners, sub-contractors, and community.

For inquiries regarding accommodation requirements, or to learn more about our commitment to the health and safety of our employees, please contact dbccareers@destinationbc.ca. For more information about Destination BC’s programs and services, please visit www.DestinationBC.ca.

Indigenous Applicant Advisory Service is available to applicants who self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor, by email: IndigenousApplicants@gov.bc.ca or by phone: 778-698-1336.

PURPOSE OF POSITION

As part of the Destination Management division, the Destination Development & Stewardship team drives partner engagement and development through leading and supporting the creation and implementation of long-term, sustainable development strategies for areas, regions, and routes across the province. These strategies and actions are focused on enhancing tourism experiences, businesses, and jobs, amplifying the benefits of tourism to local communities, developing emerging sectors, like Indigenous tourism, while elevating British Columbia’s competitiveness as a destination for travel and investment.

The Coordinator maintains strong, professional working relationships with Destination BC’s colleagues and contractors, and directly engages with communities, regions, industry and government partners to facilitate collaboration on destination development or stewardship projects and initiatives. Under direction of the Manager, the Coordinator is responsible for updating the unit’s financial and administrative systems and processes, maintaining and improving internal databases, coordinating meetings and workshops, and communicating on projects and initiatives to a variety of internal and external audiences.

Success in either one of these roles requires experience in building effective relationships, solid organizational and coordinating skills, attention to detail and strong communication skills.

SPECIFIC ACCOUNTABILITIES

• Provide information and advice to the tourism industry, communities and other partners on Destination BC programs and activities in relation to destination development or stewardship, resources and grant/funding inquiries;

• Carry out planning, implementation, and delivery of assigned portions of a project as a formal project team member; support colleagues in development of formal project documentation (e.g., project brief, project charter, status reports, timelines/Gantt charts, budget trackers, etc.);

• Collaborate with key internal and external business partners (e.g., regional destination management organizations (RDMOs), Ministry of Tourism, Arts, Culture and Sport (TACS), Indigenous Tourism BC (ITBC), community DMOs, sector groups and others) as required to provide updates, gather input, and execute projects and initiatives;

• Manage and improves a variety of internal databases and tracking sheets, and regularly report program activity and results to internal and external partners;

• Coordinate and organize in-person and virtual workshops, events and seminars throughout the province;

• Enhance complex relationships and partnerships between Destination BC, Indigenous and non-Indigenous communities, regions, sectors and various levels of government and play a leadership and facilitating role, advancing partners into and throughout destination development projects and initiatives;

• Provide input into the design of destination development or stewardship programs, as well as advice and guidance to communities, tourism businesses and organizations during the development and implementation of destination development or stewardship strategies and projects to ensure achievement of provincial goals and objectives;

• Liaise with other Destination BC teams to make them aware of opportunities and issues arising from destination development or stewardship projects;

• Coordinate and provide feedback and direction to external contractors and/or internal teams on specific projects and initiatives;

• Assist with preparing and tracking contracts ensuring compliance with deliverables and terms and conditions;

• Monitor budgets, prepare recurring financial reports, process invoices and apply appropriate coding and credit card reconciliations and travel expenses;

• Assist the Manager with quarterly financial reporting & annual business planning processes;

• Provide support on procurement processes, including Requests for Proposals and Requests for Qualifications;

• Identify improvements and best practices for future initiatives based on outcomes of post-project and program evaluations to ensure learning initiatives are effective and achieve desired results. Proactively identify and act on opportunities to improve processes, procedures, and documentation for the unit;

• Attend and participate in Destination BC industry events and planning meetings with key partners including First Nations and other Indigenous partners, elected and community officials, government partners, Destination Management and Marketing organizations, tourism businesses and others;

• Provide support as required on corporate and divisional projects and program priorities;

• Other related duties as required.

JOB REQUIREMENTS

• Post-secondary diploma in tourism management, business administration or similar field, with a minimum of 3 years’ relevant experience; or an equivalent combination of education and experience. Formal education or professional experience in a tourism-related field is considered an asset;
• Minimum of 2 years’ experience in partner relationship development;
• Minimum of 2 years’ experience in logistics/planning/organization of meetings, workshops and events;
• Minimum of 2 years’ experience in project management. Formal training or education in project management methods and tools is considered an asset;
• Proficiency with desktop applications such as Word, Excel, PowerPoint, Teams, Zoom, CRM and database systems (e.g., SalesForce);
• Demonstrated excellent communication skills;
• Proven experience coordinating contracts and financial administration, including invoicing, tracking and reporting on budgets, and supporting contractor relationships;
• Demonstrated experience in preparing presentations and written reports.

COMPETENCIES:

• Teamwork and Cooperation is the ability to work co-operatively within diverse teams, work groups and across the organization to achieve group and organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
• Results Orientation is a concern for surpassing a standard of excellence. The standard may be one’s own past performance (striving for improvement); an objective measure (achievement orientation); challenging goals that one has set; or even improving or surpassing what has already been done (continuous improvement). Thus, a unique accomplishment also indicates a Results Orientation.
• Problem Solving/Judgement is the ability to analyze problems systematically, organize information, identify key factors, identify underlying causes, and generate solutions.
• Planning, Organizing and Coordinating involves proactively planning, establishing priorities and allocating resources. It is expressed by developing and implementing increasingly complex plans. It also involves monitoring and adjusting work to accomplish goals and deliver to the organization’s mandate.
• Flexibility is the ability and willingness to adapt to and work effectively within a variety of diverse situations, and with diverse individuals or groups. Flexibility entails understanding and appreciating different and opposing perspectives on an issue, adapting one’s approach as situations change and accepting changes within one’s own job or organization.

INDIGENOUS RELATIONS BEHAVIOURAL COMPETENCIES:

• Sustained Learning & Development means continually increasing your ability to build and maintain respectful and effective relationships with Indigenous peoples. Central to this competency is appreciating that there are many other cultural understandings of knowledge and ways of working that have legitimacy and deserve respect—and therefore require our continual learning and development, including direct exposure to cultural and community ways. It includes an eagerness to continually reflect upon and assess your own level of cultural agility and competence, self-awareness and expertise.
• Cultural Agility is the ability to work respectfully, knowledgeably and effectively with Aboriginal people. It is noticing and readily adapting to cultural uniqueness in order to create a sense of safety for all. It is openness to unfamiliar experiences, transforming feelings of nervousness or anxiety into curiosity and appreciation. It is examining one’s own culture and worldview and the culture of the BC Public Service, and to notice their commonalities and distinctions with Aboriginal cultures and worldviews. It is recognition of the ways that personal and professional values may conflict or align with those of Aboriginal people. It is the capacity to relate to or allow for differing cultural perspectives and being willing to experience a personal shift in perspective.

ORGANIZATION CHART

Vice-President, Destination Management

Director, Destination Development & Stewardship

Manager, Destination Stewardship

Senior Program Advisor, Destination Stewardship

Coordinator, Destination Stewardship (Temporary, 20 months)

Manager, Destination Development

Senior Program Advisor, Destination Development

Coordinator, Destination Development (Permanent)

HOW TO APPLY & APPLICATION REQUIREMENTS:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the job requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the above Job Description. A Criminal Record Check (CRC) will be required.

A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

A resume is required as part of your application. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses to this questionnaire will be used to shortlist applicants against the job requirements.

Please allot approximately 30 minutes to complete the application.

Only applications submitted using the online application portal will be accepted.

DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered.

If you are interested and you meet the selection criteria, please respond to this link with your cover letter and CV prior to 4:00 PM on August 7, 2023.

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