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front desk agent

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work Term: Permanent
• Work Language: English
• Hours: 32 hours per week

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