Job Description
ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.
Location: ALS Environmental, Burnaby
Reports to: Director, Western Canada Operations
About the Position:
This position is responsible for carrying out the administrative and reception functions of the front office, including but not limited to: operating a multi-line switchboard, directing calls, tracking messages, responding to client inquires, processing paperwork, ordering office supplies and assisting management with various administrative tasks.
Specific Responsibilities
- Receive, sort, log, and distribute all incoming messages, calls, mail and e-mail in a timely manner;
- Greet and direct visitors including carrying out security and safety check-in;
- Operate multi-line switchboard, directing calls and taking messages when necessary;
- Maintain and stock office equipment (copy, mailing machines, printers) and inventory of office supplies;
- Process a variety of paperwork, reports, documents and records including collating, mailing,
copying, word processing, faxing, e-mailing etc;
- Assist in the coordination of events and activities for internal groups, guests and visitors;
- Manage and order catering and beverage supplies;
- Schedule and maintain boardroom, meeting room, and training room facilities;
- Manage petty cash, including all reporting requirements;
- Review orders, invoices, and waybills and verify purchases/receipt;
- Open or close office (eg. switch over phones, lock/un-lock front door etc.);
- Assist in the employee onboarding process, including preparation of training and records maintenance;
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Other duties as assigned.
Required Knowledge, Skills & Abilities
- Strong customer service focus, interpersonal and organizational abilities;
- Pleasant and professional telephone manner;
- Excellent English communication skills, written and verbal;
- Excellent computer skills in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook);
Required Qualifications
- Completion of Grade 12;
- Minimum of 1 year office related experience preferred;
- Completion of an office administration certificate or diploma preferred.
Physical Demands
- Ability to stand, walk or sit for an extended period of time;
- Reaching by extending hand(s) or arm(s) in any direction;
- Finger dexterity required to manipulate objects with fingers (ex. using a keyboard).
- Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First Nations, people with disabilities and visible minorities.
ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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