Job Description
FRONT DESK CLERK
Contract position to August 2024
Who We Are
The vision of the Barrie Native Friendship Centre is to improve the quality of life for all Indigenous / Métis people in the area, regardless of legal definition by providing a gathering place which promotes unity and wholistic healing within the community at large. This is accomplished through a network of culturally based programs, services and teachings.
Job Purpose
The Front Desk Clerk will report the direct supervision of the Executive Director. This position is responsible for providing assistance to the Front Desk Reception and administrative support to the staff, volunteers and community members of the BNFC.
This position is supported by the Apatisiwin Employment and Training program and qualifying individuals must complete an intake form.
The Front Desk Clerk is an integral part of the BNFC team, assisting the team in ensuring administrative duties are completed (mail, forwarding calls, etc). This individual is also the first person many will see as soon as they walk in to the building. The applicant will work as part of a team in a dynamic environment that works collaboratively to optimize relationships with team members, BNFC members, and our organizational partners.
Primary Duties and Responsibilities
- Maintain strict confidentiality.
- Direct supports: assisting team in ensuring a smooth and well run entry and reception area for all clients and families (ensure coffee, tea and water is available, etc); a basic knowledge and understanding of BNFC programming and services; basic knowledge of local organizations and their programs/services that are relevant to BNFC clients; ensuring there is available supply of information brochures, pamphlets, etc. At the centre
- Coordination: creating and establishing community rapport; greeting guests and clients in a respectful, friendly, courteous manner; answering incoming calls and inquiries and directing to the appropriate program or community referrals and handle messages; handle and log incoming and outgoing mail, cash, cheques and parcels; maintain sign in and sign out sheets (staff and visitor logs); maintain an office and building supply inventory; order supplies and materials when required; keep staff contact info, including business cards, up to date; assist with Hunger to Hope program including completing client intake forms, reaching out to community for donations, receiving donations, and handing out to H2H clients; report any maintenance issues; other duties as assigned;
- Administration – reporting as required; participation in evaluation activities; ensuring team has access to any intake forms, flyers, etc; ensure all BNFC printed information is up to date and posted; assisting in creation of the quarterly program guide and monthly BNFC
Membership Newsletter; maintain social media presence and update BNFC website when required; keep
cheque log, write receipts including charitable receipts for monetary donations; recognize community support and donations via thank you cards and social media acknowledgement.
Secondary Duties and Responsibilities
- Working and contributing with the team to organizational wide special projects (ie. Pow Wow,
Food Committee, Health and Safety Committee, etc) when needed;
- Attend monthly board of governance meetings to take minutes.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Demonstrated knowledge and experience of the Friendship Centre delivery system in Canada: o Familiarity with the OFIFC programs and services o Familiarity with BNFC programs and services
- Demonstrated skills in the following areas: o Clear communication ‐ verbal and written. o Sound administration and time management. o Problem solving and initiative o Computer programs and databases
- Demonstrated abilities in the following areas: o Work collaboratively with individuals and in team settings. o Develop and maintain positive relationships internally and externally. o Work independently, take initiative and produce results. o Multi‐tasking.
Qualifications and Experience
- Must be in receipt of Employment Insurance, or have been eligible in the past five years
- Post-secondary education degree or equivalent
- Knowledge of Indigenous Culture and Language an asset;
- Must have experience working in an office setting;
- Must have customer service experience;
- Must have a working knowledge of computer software include: Microsoft Word, Excel, social and digital media platforms;
- A proven ability to work independently and as part of a team;
- Must posses current First Aid and CPR or be willing to be certified;
- Must have a valid and current CPIC/VSS will be a condition upon an offer of employment;
- Valid Class G Driver’s License
Working Conditions o Some evening and weekend work will be required. o Travel will be necessary - a vehicle and valid driver’s license is required.
This job description is intended to describe the general nature and level of work, and is not an exhaustive list of all responsibilities, duties, and skills required. The successful candidate may be required to perform duties outside their normal responsibilities.
DEADLINE FOR SUBMISSIONS: August 2, 2023
Please forward cover letter, resume and 3 references to:
Paige Russell, Manager of Programs and Human Resources
Barrie Native Friendship Centre
175 Bayfield Street
Barrie, Ontario
L4M 3B4
Fax: (705) 721-7418
Email: p.russell@bnfc.ca
We would like thank all applicants, however, only those candidates selected for an interview will be contacted.
Interviews will be held the following week.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: $16.00-$18.00 per hour
Benefits:
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
COVID-19 considerations:
BNFC follows federal, provincial and local health unit's recommendations.
Education:
- Secondary School (preferred)
Experience:
- Indigenous Community: 2 years (preferred)
- working with public: 3 years (preferred)
Work Location: In person
Application deadline: 2023-08-02
Expected start date: 2023-08-14
Apply
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