Job Description
JOB DESCRIPTION
Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world leading entertainment experience to the next level by joining our new team based in Toronto. Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.
ABOUT ZERO LATENCY
Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. With 75 sites in 25 countries and counting, Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet.
YOUR ROLE
We are looking for Game Masters who can guide customers through Zero Latency’s world leading experience with great energy and professionalism.
You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.
Primary responsibilities
- Customer greeting, check-in, suit-up and suit-down
- Presenting the player safety briefing
- Managing in-game sessions and ensuring player safety
- Identifying, troubleshooting, and recording technical issues
- Maintenance of Virtual Reality equipment
- Supporting site team leaders
- Social Media posts
- Opening and closing the venue
WHO YOU ARE
- 2+ years of customer experience in the entertainment/hospitality industry
- Ability to manage excited customers
- Comfortable managing high-pressure situations, with the ability to actively and quickly resolve potential issues while keeping customers engaged
- Strong and engaging oral presentation skills
- Experience working in small and large teams
- Experience with social media marketing is an asset
- A passion for VR, gaming and technology
- Available weeknights and weekends
You must be reliable, punctual and well-presented with the ability to prioritise tasks. To succeed in this role, you must be able to work in a team.
WORKING HOURS
We are looking for Game Masters to join our team on a casual basis, working an average of 15 hours per week, primarily over weeknights and weekends. Availability must be flexible.
Job Types: Part-time, Permanent, Casual
Part-time hours: 12-24 per week
Salary: $18.00-$19.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- Paid time off
Flexible Language Requirement:
Schedule:
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Social media management: 1 year (required)
Language:
Work Location: In person
Expected start date: 2023-08-01
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