Job Description
Guest Services Agent - Winter 2023/2024
You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork, and take pride in providing the best vacation and recreation experience possible.
You will:
- Ensure a comfortable and friendly atmosphere for both guests and staff.
- Print day tickets and season passes for guests.
- Process season pass requests online and in person, print and distribute passes.
- Handle cash including a daily float and debit and credit card transactions.
- Respond to inquiries in person, via email and phone.
- Promote and sell all products and experiences available at the resort.
- Address guest service related questions and concerns, escalating to the Guest Services Manager or Team Lead when appropriate.
- Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, etc.) to provide accurate and up to date information to guests about resort services and products.
- Assist with other duties as assigned.
You:
- Have previous professional work experience in a customer service role.
- Have previous cash handling experience.
- Are proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems.
- Are passionate about the mountain lifestyle and outdoors.
- Have previous experience in a mountain or resort setting - an asset.
- Are able to work flexible hours, including weekends, evenings and holidays.
- Are able to stand for extended periods of time.
- Are fully bilingual (French, German, etc.) – an asset.
We offer:
- A staff season’s pass for the resort and local mountains.
- A competitive wage with seasonal accident insurance.
- Discounts on food, retail and hotels.
- Pro-deals.
- Staff events – meet great people who share a passion for the mountain lifestyle!
Interested? Please apply with your resume.
Only those eligible to work in Canada without sponsorship may be considered for seasonal roles.
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