Job Description
About us
Willow Grill is a small business in OTHER in Leduc, AB T9E 7G2. We are professional, customer-centric and engaging.
Our work environment includes:
- Modern office setting
- Relaxed atmosphere
- Company perks
Guest Service Agent
Duties:
- Greet and welcome guests upon arrival
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage and other requests
- Handle guest complaints or issues in a professional and timely manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Detail-oriented and organized
- Ability to work well in a team environment
We offer competitive pay, opportunities for career growth, and a positive work environment. If you are passionate about providing exceptional guest service, we would love to hear from you.
Please submit your resume and cover letter detailing your relevant experience to [email protected]
Job Types: Full-time, Part-time
Salary: $16.00-$17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- Leduc, AB T9E 7G2: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel Front Desk: 1 year (required)
Work Location: In person
Expected start date: 2023-07-21
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