Job Description
LanguagesEnglishEducationSecondary (high) school graduation certificateExperience2 years to less than 3 yearsWork settingUrban areaHotel, motel, resortResortResponsibilitiesTasksRegister arriving guests and assign roomsResolve complaints and claimsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaExchange foreign currencyProcess guests' departures, calculate charges and receive paymentsBalance cash and complete balance sheets, cash reports and related formsMaintain an inventory of vacancies, reservations and room assignmentsFollow emergency and safety proceduresClerical duties (i.e. faxing, filing, photocopying)Answer telephone and relay telephone calls and messagesAssist clients/guests with special needsContact customers to deliver requested wakeup callsPerform light housekeeping and cleaning dutiesProvide customer serviceWork with minimal supervisionExperience and specializationComputer and technology knowledgeMulti-line switchboardCentral reservation system (CRS)SpreadsheetInternetSales experienceHotel and convention servicesAdditional informationSecurity and safetyBondableCriminal record checkTransportation/travel informationOwn transportationValid driver's licencePublic transportation is not availableWork conditions and physical capabilitiesAttention to detailFast-paced environmentStanding for extended periodsWork under pressurePersonal suitabilityClient focusDependabilityEfficient interpersonal skillsExcellent oral communicationExcellent written communicationFlexibilityJudgementOrganizedReliabilityTeam playerResourcefulnessBenefitsOther benefitsOther benefits
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