Job Description
Scope of the Position
The Inside Sales/Counter Representative is responsible for looking after all customers coming into the facility to place/ pick up an order, incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product availability, providing delivery dates to customers, and verifying prices. The Inside Sales/Counter Rep will prepare and maintain sales order master files, customer lists, purchase orders with receipts, and make routine decisions according to company policies and guidelines.
Major Responsibilities:
- Handle incoming and outgoing customer calls in a professional manner
- Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc.
- Assist and support Account Managers with customer orders and requests
- Responsible for quoting customers
- Deal with product-related problems that customers may have, such as defective products and the return of products
- Responsible for spec products for customers
- Responsible for carrying out any other duties assigned by management
Skills and Qualifications:
- 2-4 years experience working in the electrical industry or equivalent knowledge
- High level of accuracy and attention to detail
- Excellent written communication skills and professional phone manners
- Able to work in a fast-paced environment
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What are your salary expectations?
Experience:
- Electrical Industry: 1 year (required)
- Counter sales: 1 year (required)
- Inside sales: 1 year (required)
Work Location: In person
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