Job Description
Full- Time Key Holder
- The Full-Time Key Holder is responsible for leading the Client Advisors in achieving sales goals, developing lasting client relationships, supporting the Store Director/District Manager in any aspect of the business and helping build the Maison Kitsune brand with enthusiasm, dedication, creativity, and style.
Maison Kitsune is looking for the Full-Time Key Holder to take on responsibilities including, but not limited to:
Lead Sales Team and support Management
- Support the Store Director/District Manager in any aspect of the business as daily management of both boutiques, coach and develop Client Advisors on Selling Ceremony, sales strategies, operations, clienteling, reporting, etc.
Clienteling/Sales Generation Strategy
- Support the Client Advisors with building and maintaining a loyal client base, by providing clients with individualized service
- Capture meaningful customer data for the purposes of connecting with clients, building relationships, and personalizing future client development opportunities
- Maintain an active, accurate, neat and organized client book, proactively contacting clients regularly, and providing appropriate follow-up on all sales or client requests
- Have a consistent weekly scheduled time for client outreach
- Achieve daily/weekly/monthly/annual personal sales and KPI targets while supporting team goals
- Support with tracking weekly and monthly clienteling performances (to share with Management) and support the Store Director/District Manager in developing each Client Advisor to increase their results.
Visual Merchandising Leadership & Management
- In support of the Store Director/District Manager, oversee in-store visual merchandising inclusive of special installations/window refreshes.
- Track weekly sales and suggest VM strategies of best and worst sellers.
- Support the Store Director/District Manager in all VM reports and stores’ replenishment requests.
- Support in all store events and send detailed recaps to District Manager and VP, Retail.
- Provide accurate and detailed product knowledge training for the whole retail team for any collection, capsule, collaboration and event.
Customer Service
- Lead by example by providing the highest level of customer service and bring the Maison Kitsuné experience to life through events.
- Communicate the brand's aesthetic and demonstrate current, in-depth knowledge of the product/brand.
- Ability to discuss with clients and give advice on general trends in the fashion world.
- Resolve all client problems and complaints quickly and effectively.
Store Operations
- Support the Store Director/District Manager with weekly and monthly reports, vendor outreach, supply orders, VIP fittings/gifting, etc.
- Manage inventory, communicate stock take/replenishment needs, and help guide seasonal buy.
- Adhere to and enforce loss prevention and security policies, credit policies and procedures - credit cards, discounts, employee purchases, deposit logs, return & exchange policies.
- Handle all facets of sales transactions including POS operations, cash duties and register functions.
- Properly ticket and attractively display all merchandise according to visual guidelines.
- Take care of the general look of the store - cleanliness, tidiness, and efficiency - to ensure the best image
- Maintain neat and well-organized stockroom, properly receiving merchandise, and controlling damages.
- Strictly stick to work schedule, inclusive of time and attendance.
Physical Requirements
- The position requires prolonged periods of standing/walking around the boutique.
- May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders.
- Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
- Frequently lift/move up to 50lbs.
- The position is based in Vancouver, and the Full-Time Supervisor will report directly to the Store Director/District Manager working in close collaboration with the VP, Retail – Americas and supporting corporate departments in Paris.
Job Type: Full-time
Pay: $18.00-$22.00 per hour
Benefits:
- Discounted or free food
- Employee stock purchase plan
- Extended health care
- Paid time off
- Store discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Work Location: In person
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