Job Description
Job Type Temporary Full-Time
Contract Length 1 year
Remote Type Hybrid
Location Vancouver, Canada
Love What You Do
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.
To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sound like your kind of fit, apply to join us today.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers, and customers while ensuring collaboration, teamwork, and accountability for goals.
What can you expect in this role?
Reporting to the Director, Business Development, the Marketing Coordinator provides marketing, sales support, and coordination to team members and brokers for day-to-day marketing activities as well as projects.
This is a 1-year contract position covering maternity leave. This role will coordinate the communications between brokers and the company and assist in the development and implementation of the company’s brand strategy. The incumbent must be an organized multitasker able to handle many diverse projects at once and meet tight deadlines.
Responsibilities
Broker Management
- Communicate sales & incentive campaign objectives, timelines, and deliverables to the sales team, and provide instructions for use or promotion.
- Coordinate and administer broker setup including agency setup and broker licensing on the Family POS system.
- Maintain and update broker contact directory and mailing lists.
- Coordinate broker implementation process
- Draft and revise broker contracts
- Direct internal departments and brokers along each step of the implementation process
- Provision brokerage offices with broker training and marketing supplies
- Assist team members with general broker enquiries and requests.
- Distribute monthly broker performance reports.
- Plan and manage broker and event management.
Marketing and Communications- Work with all departments to ensure all materials used internally and externally comply with corporate brand guidelines.
- Manage and coordinate print production with vendors.
- Create and maintain marketing and training materials (content/copy, artwork, and images including rights management)
- Manage and maintain (research, select, order and replenish) promotional material inventory (golf shirts, pens, etc.)
- Assist in writing and distributing broker communications as well as internal communications between departments.
- Assist in the development, implementation, and monitoring/reporting of sales campaigns.
What you bring to the role?
Experience & Qualifications- Marketing or Communications degree/diploma or equivalent work experience required.
- Graphic design education or equivalent work experience would be an asset.
- High proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher)
- Proficient with Adobe Suite – Photoshop, Illustrator, InDesign, Survey Monkey
- Excellent computer literacy and fluency
- Experience in email software (Mail Chimp) and with major Social Media Platforms is an asset.
- 2-3 years experience in the insurance industry (brokerage or insurance company) is preferred.
- Working knowledge of Abode Captivate Training to create interactive eLearning content is an asset.
- Minimum of a Broker Level 1 License is preferred or be willing to obtain the license within the first 3 months of employment (cost covered by Family).
- Excellent written and verbal communication skills
- Detail-oriented and highly organized
- Collaborative and works well within a team environment.
- Able to take direction and work independently to achieve goals.
- Professional, friendly, and courteous in all interactions
- Presents information effectively and persuasively across communication settings.
- Performs well in a busy operation and remains calm under pressure.
- Able to manage multiple projects in a deadline-driven environment.
- Familiar with and understanding of personal lines insurance and brokers would be an asset.
- Willing and able to occasionally travel (up to 1-2 times per year)
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.
We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accommodationrequest@familyins.com.
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