Job Description
Operations Managers are responsible for end-to-end Operations Delivery for the assigned project- includes Team planning, delivery, client interaction, trouble shooting, managing project operational parameters and stakeholder management. The primary focus is to balance the project constraints # budget, scope, time, risk, quality, and resource over the project lifecycle. The Operations Manager is responsible for managing all project resources, including subcontractors and for establishing an effective communication plan with the project team and client.
RESPONSIBILITIES
#Lead all aspects of project planning, documentation, development of success criteria, outcomes measurement and the successful handoff of projects through effective communication
#Be responsible for successful delivery of the project by meeting and exceeding the set KPI’s.
#Assess team performance and recommend improvements
#Handle escalations from Customer, Client, Engineers and End Users
#Oversee budget and resource plans to achieve the SOW.
#Coordinate the use of appropriate tools and techniques to guarantee the progress of the project and changes to the scope and schedule
#Coordinate with Delivery Manager and General Manager for Project Management Reviews
#Identify and communicate with the customer for any new business opportunities
#Responsible for automating operational activities, adopting lean mythologies and performance optimization
SPECIALIZATION
In todays changing business needs and objectives project management relies on the on-ground workforce having better visibility and traceability of tasks assigned to them. Project Management is the application of knowledge, skills, tools, and techniques to project activities to meet or exceed stakeholder needs and expectations. At Mindtree, we use different tools and applications which help in planning and monitoring various operations and gives end-to-end visibility of the projects. We collaborate to deliver products within cost, schedule, and resource constraints achieving customer satisfaction goals.
Experience
Above 10 years of support or equivalent experience including a customer facing or customer support roles. 3+ years of Operations/Project management experience is an advantage.
Time of operation:
- This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate customer roster.
About US:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.
Job Type: Full-time
Salary: $85,000.00-$100,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Relocation assistance
- Vision care
Schedule:
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Work Location: In person
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