Job Description
As a Store Operations Manager, you have a passion for sports and live an active lifestyle. You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for leading the execution of sales support functions and teams supporting the overall operations of the store. You champion new procedures and processes, and deliver consistent execution of in store supply chain, cash operations, in-store ecommerce fulfillment and overall store operational effectiveness.
The Operations Manager will facilitate training of store team members on store standard operating procedures and process improvements.
Customer Service:
- Ensure a high level of customer service by delivering the Five Star Solution customer service model
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels
- Support the customer experience through timely processing and movement of inventory to the salesfloor
- Execute and maintain inventory accuracy processes and initiatives
Operations:
- Implement, communicate and ensure compliance with all operating procedures, processes and policies
- Deliver performance metrics, process improvement and Lean techniques (how, when, who)
- Lead store inventory movement teams and support accuracy
- Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
- Assumes responsibility for operations of the store
Training:
- Coach and develop store team, through setting expectations, communication, coaching, feedback and ongoing support
- Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
- Communicates in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions.
- Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
- Facilitate and lead team meetings.
- Coaches team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.
- Maintaining a positive work environment for staff.
Leadership:
- Acts a brand ambassador, promoting our stores, programs, brands, and people internally and externally
- Effectively problem solve, delegate and follow-up on tasks assigned to team Members
- Follows the disciplinary process consistently and impartially.
- Validate schedules for department and monitor payroll daily to ensure payroll plans are met
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)
- Develop and maintain a positive work environment for staff
- Complete opening and closing duties as part of manager on duty responsibilities
Deliverables
- Achieves sales goals and store order fulfillment metrics
- Delivers on Triangle loyalty program targets
- Shrink at or below target
- Payroll managed to plan
- Expenses managed to plan
What you bring
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Proven ability to build and manage a daily game plan for the store
- Exceptional communication skills
- Excellent organizational skills
- Superior training and mentoring skills
- Experience in an operational management role
- 3-5 years retail experience required
- High energy, enthusiasm and a drive to succeed
- Fundamental computer skills an asset
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À propos de nous
Chez Sport Chek, nous voulons trouver ce qui vous motive et vous aider à bâtir votre carrière. En tant que destination par excellence au pays pour les chaussures, les vêtements et les articles de sport, nous sommes d’avis que le sport et l’activité physique ont le pouvoir de façonner votre style, vos relations et votre esprit. Avec vos collègues de la famille d’entreprises Canadian Tire, vous ferez partie d’un réseau de personnes aux vues similaires qui s’inspirent de leur expérience collective pour mieux servir les clients de toutes les bannières d’un océan à l’autre. Joignez-vous à nous, il y a une place pour vous ici!
Notre engagement envers la diversité, l’inclusion et l’appartenance
Nous nous engageons à favoriser un environnement où le sentiment d’appartenance est florissant et où la diversité, l’inclusion et l’équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d’une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l’âge, de la capacité perçue, de la langue parlée, de l’orientation sexuelle et de l’identité de chacun. Nous sommes unis dans notre objectif d’être ici pour contribuer à améliorer la vie au Canada.
Accommodements
Nous tenons fermement à notre valeur fondamentale d’inclusion. Nous accueillons et encourageons les candidats issus de groupes en quête d’équité, comme les personnes racisées, les Autochtones, les membres de la communauté 2SLGBTQIA+, les femmes, les personnes handicapées et autres. Si vous avez besoin d’accommodements pour postuler à ce poste ou lors de l’entrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour répondre à vos besoins.
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