Job Description
414167BRJob Category - Primary
Operations & UnderwritingWork Location
4720 Tahoe BoulevardEmployment Type
RegularCity
MississaugaTime Type
Full TimeProvince/State
OntarioHours
37.5Pay Details
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.
Department Overview
Responsible for assigning and monitoring the daily workflow and distribution for own functional area and ensuring the required processing is completed meeting all Service Level Goals. Provides a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area within Operations and Technology. Reports to a Team Manager within the Team Structure.Job Details
CUSTOMER: ? Act as first point of escalation for resolving processing and operational questions and escalate when necessary ? Provide sound advice and solutions utilizing established customer service framework ? Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required ? Positively contribute to the overall customer experience and foster good relationships with internal and external partners ? Contribute to the ongoing improvement of the customer experience within the Business Area ? Create and/or recognize exceptional customer service through established programs
SHAREHOLDER: ? Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines ? Identify areas of risk and escalate as necessary ? Understand and apply bank/service centre operating policies and procedures and ensure necessary due diligence is taken to support the accuracy of all customer transactions. ? Be knowledgeable and comply with Bank Codes of Conduct ? Assign and monitor the daily workflow ensuring the required processing is completed meeting Service Level Goals ? Monitor and manage daily touch points and work distribution ? Track and escalate operational issues to Team Manager to support business objectives and KPI targets ? Identify, lead and actively participate in process improvements ? Provide subject matter expertise for internal and external partners within defined area ? Understand and apply bank/service centre operating policies and procedures ? Demonstrate flexibility by adapting to change within business area and unit ? Adopt and support new process and technology improvements
EMPLOYEE TEAM: ? Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations ? Support a diverse and inclusive workplace ? Contribute to a positive and respectful work environment ? Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning ? Meet changing business needs with flexibility ? Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible ? Meet Professional Operations Management (POM) Certification requirements
Job Requirements
BREADTH & DEPTH? Intermediate knowledge on products, end-toend processes and systems for own specialized area ? Supports Operations teams completing dayto-day processes / transactions / activities characterized by single to multiple step transactions, limited to multiple systems and/or jurisdictions, and low complexity ? Accountable for basic exceptions, nonstandard issues / transactions and/or escalating to appropriate level where further clarity or interpretation required of low to moderate complexity ? Requires sound level of process management knowledge and a good understanding of the business unit and operational functions for the business area supported ? Decision making authority and ambiguity of issues supported generally limited to low complexity, non-standard issues or exceptions
Additional Information
Hybrid role:
3 days work from office
2 days from home
Company Overview
Our Values
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.Inclusiveness
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!Job Family
Banking OperationsJob Category(s)
Operations & UnderwritingBusiness Line
TD Canada TrustCountry
Canada**Province/State (Primary)
OntarioCity (Primary)
MississaugaJob Expires
28-Jul-2023Lead Operations Officer II | TD Jobs
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