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project coordinator

Job Description

Our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

LOCATION: Montreal (Hybrid)

SharkNinja is looking for an experienced, motivated, and driven EDI Project Coordinator to join our growing team. This customer-centric individual will have a blend of experience in project coordination, EDI messaging, customer support, and technical troubleshooting skills. The incumbent will work closely with internal and external partners in the pursuit of efficient flow of information through EDI transactions. The candidate will be a valuable member of a global team who exceeds customer service standards, drives projects forward, and brings ideas for improvement.

Key Duties/Responsibilities:

• Plan, coordinate, and proactively follow up on tasks done in collaboration with internal and external teams (Sales/CSR, Master data, IT ERP team, Retailers, 3PLs, 3rd party vendors)

• Provide production monitoring of data, error analysis, and serve as customer contact for questions on usage, functionality, and issues
• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to customers
• Understand EDI data mapping of various transaction/message sets in accordance with customer/supplier specifications
• Create and maintain effective system documentation
• Actively participate in self-improvement, process, and technology training programs
• Define and deliver against key EDI metrics (i.e. ASN)

Attributes and Skills:

• Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully
• Must be self-motivated and possess ability to work in team environment while meeting tight deadlines
• Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments
• A demonstrated willingness to learn, roll-up their sleeves and set an example as a "doer"
• Strong attention to detail and accuracy
• Ability to work autonomously
• Excel skills-intermediate level
• Strong problem solving and analytical skills
• Ability to work well under pressure in a fast-paced environment
• Well organized and able to multi-task
• Strong communication skills in French and English both written and verbal
• Focused on the outcome for the team and company
• Successful track record of building EDI structure and driving continuous improvements through automation

Education and Experience:

• Preferred: College or university degree, preferably in Business, IT, or Supply Chain
• Preferred: Experience in project coordination or in an EDI coordinator role or similar
• Preferred: Experience working with major retailers would be an asset
• Preferred: Experience with the Dell Boomi platform would be an asset

YOUR ROLE in DIVERSIFYING

• As a corporate citizen, learn and support SharkNinja's Diversity, Equity & Inclusion strategy
• Be an Ally, find internal Champions
• Explore SharkNinja's Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities
• Participate in employee engagement surveys and respond as openly and honestly as possible
• Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues
• Treat people in a way they wish to be treated rather than the way you wish to be treated

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Leads us to be "RARELY SATISFIED"
• Make things better each day; "PROGRESS OVER PERFECTION"
• Using your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE,"
• Deliver something great; "WINNING IS A TEAM SPORT"
• Be clear and honest, "COMMUNICATING FOR IMPACT."

SharkNinja is voted 2022 Best Places to Work in Boston and 100 Best Large Companies to Work For. As a subsidiary of JS Global Lifestyle Company Limited (Hong Kong: 1691), a leader in small household appliance innovation, we are ranked in the top three for the 'Best ESG Management Company' in consumer necessities sector by leading international financial magazine, Institutional Investor, in June 2022. We strive to get smarter and are dedicated to integrating DEI in our processes, practices and policies. Some of our benefits include 4 Global DEI subcommittees, 8 Affinity Groups, 5 Business Resource Groups, Cultural Celebrations, Summer Half Day Fridays, Volunteer Impact Day/Activities, Mentorship & Coaching Programs more. Plus your first SharkNinja product is on us and you can enjoy discounted products throughout the year.

Explore SharkNinja on our social channels:

• https://www.instagram.com/lifeatsharkninja/
• https://www.linkedin.com/feed/update/urn:li:activity:6853352489299804160

• Lead us to be "RARELY SATISFIED"
• Make things better each day; "PROGRESS OVER PERFECTION"
• Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE"
• Deliver something great; "WINNING IS A TEAM SPORT"
• Be clear and honest, "COMMUNICATING FOR IMPACT"

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by state or federal law. SharkNinja will consider reasonable accommodations consistent with federal, state, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture.

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