Job Description
Admin Assistant/Front Desk
Gordon Neighbourhood House is an equal opportunity employer. Respect for the dignity and worth of every individual in the workplace is fundamental. Our organizational values are anchored in the importance of diversity, fairness, and trust.
Job Description
Gordon Neighbourhood House is seeking full and part time candidates to work at the busy front desk of our Neighbourhood House. This is a front-facing role to the community that requires a personable, welcoming, and inclusive candidate with excellent people skills. In addition, this role will provide ongoing administrative support to our management team.
Part time receptionists will be scheduled for regular working hours and may be asked to fill additional shifts as needed. Shifts are available during the workday and in the evening.
Starting rate $22.38 hour. A competitive benefit package is available. Lots of additional employment opportunities in the Neighbourhood House, as well as professional development and network building
Duties
- Create a warm, safe and welcoming environment for a broad range of community members, including supporting accessibility/inclusion/interpersonal needs as required. Community members include members of the public, seniors, street involved community, families, etc.
- Frontline reception, including answering phones, directing calls to appropriate staff, greeting people coming in the door and providing information about GNH program/services and referrals to other community resources
- Maintaining up to date knowledge of community resources, and maintaining best practice in resourcing and referrals
- General office support, including creating calendars, communication materials, updating the website, drafting memos to staff, photocopying, filing, maintaining room booking schedules and equipment logs, collection of GNH info and referral statistics and maintaining an organized and professional work environment
- Train and support office volunteers; help manage monthly volunteer schedule
- Provide registration for house programs, special events, childcare waitlists, and income tax appointments
- Participate in and help with setup of House-wide events, programs and workshops as requested
- Maintain database by entering new memberships and some volunteer information
- Accept fee payments for services and programs, issue receipts, daily reconciliation of cash and receipts
- Practice and promote inclusive and anti-oppressive principles, including through regular training in anti-racism, decolonization, accessibility, etc., and seeking to further these principles in our common areas.
Qualifications
- Experience with administrative duties and office equipment
- Knowledge of basic windows computer programs
- Experience handling cash register payments by cash, debit/credit card or cheque
- Excellent interpersonal skills
- Excellent written and verbal communications
- Knowledge of West End resources or willingness to learn
- Experience working in a diverse, multicultural environment
- Ability to work independently and demonstrate good judgment
- Second language an asset
- Experience working in a neighbourhood house an asset
- Experience with non-violent communication, anti-oppression principles, an asset
- A sense of a humour
- A comfort with flexibility and assist with in-house programs on need basis
**We thank all applicants; however only those short-listed will be contacted**
**Must be eligible to work with children in Canada**
Only those short-listed will be contacted
Closing date: As soon as position is filled
Job Types: Full-time, Part-time, Permanent
Part-time hours: 14-35 per week
Salary: From $22.38 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
Schedule:
Application question(s):
- Do you speak a second language, or have other relevant experience in supporting diverse community members?
- Have you worked or volunteered in a community/social services setting before? Please specify where.
Work Location: In person
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