Job Description
Bring your excellent customer service skills to the Ministry of the Solicitor General, where you will provide a wide variety of reception and clerical support services.
The Toronto East Detention Centre is a maximum-security correctional facility for adult male inmates located in Scarborough.
*PLEASE NOTE*: This position will require you to physically report to the workplace located at 55 Civic Road in Scarborough.
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
- Screen and direct multiple-line telephone switchboard calls to the appropriate staff
- Schedule, coordinate and administer visits
- Receive visitors and verify identification
- Process incoming and outgoing mail
- Compose a variety of documents and correspondence (e.g., letters, forms, memos, reports, etc.)
- File and maintain ongoing inventory, and order stationery as required
- You are able to communicate clearly and provide excellent customer service when handling calls.
- You have demonstrated professionalism, tact, and courtesy when responding to callers, visitors, and staff.
- You have knowledge of and experience using a multi-line switchboard as well as providing reception services.
- You know general office practices and procedures.
- You have understanding of legislation related to the release/confidentiality of information.
- You know and are able to follow relevant Canada Post regulations and mail/courier procedures to process mail.
- You are proficient with word processing, spreadsheet, and email software and applications to prepare a variety of correspondence and reports.
- You have strong keyboarding skills to type and/or compose documents.
- You can determine the correct destination of incorrectly addressed mails.
- You are able to prioritize incoming calls and recognize and act upon unusual calls.
- You have demonstrated sound judgement in order to deal with challenging callers and know when to refer the caller to appropriate staff.
Address:- 1 Temporary, duration up to 6 months, 55 Civic Rd, Toronto, Toronto Region, Criminal Record and Judicial Matters Check, Local Police Databases Search, PIP/NICHE/RMS
Compensation Group: Ontario Public Service Employees Union
Understanding the job ad - definitionsSchedule: 3-7
Category: Customer and Client Services
Posted on: Thursday, July 20, 2023
Note:
- The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
- In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential. - Employees working in congregate living settings may be required to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine. Furthermore, employees working in congregate living settings may be required to undergo regular rapid antigen testing, regardless of vaccination status, as determined by the Employer.
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