Job Description
About us
The Tell Tale Heart is an award-winning custom tattoo studio located in downtown Oakville, Ontario.
Tell Tale Heart Tattoo is currently recruiting a full time SHOP COORDINATOR/RECEPTIONIST to join the team at our award-winning loft studio in downtown Oakville. Everyone is welcome in our friendly, inclusive creative space. The Tell Tale Heart is a family business that has built its reputation over the last 7+ years by providing superior custom tattooing and commitment to integrity and respect for our customers. As you will be the first person our clients see when they come in the door, we're looking for an extremely friendly, approachable person who is a tattoo enthusiast capable of answering general questions about tattoos and tattooing. If you are a motivated individual with a passion for customer service, we would love to hear from you.
We are just a few steps from Lakeshore in Kerr Village and have plenty of free parking behind our building. We do not do piercing. Competitive hourly wage with opportunities for raises and bonuses based on performance. JOB HOURS: Tuesday - Saturday, 11:30am-6:00pm. CLOSED: SUNDAYS and MONDAYS.
Your main duties include:
- Answer customer tattoo questions on the phone, in person and via email and DMs
- Handle all incoming customer appointment and consultation inquiries quickly and accurately (client acquisition)
- Booking appointments for tattoo artists using our integrated booking software
- Creating and posting daily content to our social media channels (Instagram, Facebook, Tik Tok)
- Maintaining daily overall appearance and cleanliness of the shop (very important to us!)
- Manage supply inventory, re-order supplies when necessary
- Help customers correctly fill out consent forms, and review after care instructions at end of appointments
- Opening and closing the shop which includes daily cleaning and, weekly removal of garbage (and snow, when necessary)
- Operating cash register: Open and close the till, cash out customers, manage deposits (using our POS system)
- Minor data entry in Microsoft Excel
- Assist tattoo artists when necessary
- Make reminder calls for appointments
- Provide an outstanding customer experience
- Maintaining the smooth running of our award-winning studio
- Other duties, projects, etc. as requested
Requirements:
- 2 years of Retail/office or similar reception experience or customer service experience
- A tattoo enthusiast, with strong knowledge of tattooing
- Strong social media marketing skills (Tik Tok, Instagram, Facebook)
- Previous tattoo shop experience an asset, but not required
- Basic Photoshop skills
- Basic Microsoft XL spreadsheet data entry
- Basic Microsoft Office Skills
- Excellent communication skills and experience handling customer inquiries
- Ability to multitask and prioritize tasks effectively
- A positive, fun attitude
- Organized, friendly and punctual
- A clean, professional appearance
- Must be able to work Saturdays consistently (we are closed Mondays and Sundays)
- Not a tattoo apprenticeship opportunity, this is a permanent front of the house job
- Bloodborne Pathogens Certification Course a bonus, but can also be completed after hiring at the employer's expense
Our work environment includes:
- Casual work attire
- Relaxed atmosphere
- On-the-job training
Sound like the job for you? Send us an email along with a resume and cover letter outlining your experience to info@telltalehearttattoo.com
We are accepting applications until July 26th, 2023. Open until filled.
Job Type: Full-time
Salary: From $20.00 per hour
Benefits:
- Casual dress
- On-site parking
- Store discount
Flexible Language Requirement:
Schedule:
Ability to commute/relocate:
- Oakville, ON L6K 3A6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any previous experience working in a tattoo studio?
- Are you a tattoo enthusiast who is somewhat knowledgeable about tattoos?
- Do you have strong social media skills/ability to create engaging content for Instagram/Tik Tok and Facebook?
- Can you work Saturdays consistently (the job requires you to work every Saturday)?
Work Location: In person
Application deadline: 2023-07-26
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