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residential care counselor

Job Description

Provide support and services to women and gender non-binary individuals in life transition residing in housing program. Supports include crisis intervention,
supportive counselling, referral advocacy, goal planning, programming and group facilitation to meet the needs of women in crisis.

B. QUALIFICATIONS:
 Completion of 2 years college in social work or human services or equivalent;
 1 to 3 years’ experience working with telephone and in person crisis management;
 Experience working with women with multiple barriers and concurrent disorders (mental health, addiction, violence);
 Experience working with newcomer women;
 Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;
 Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
 Knowledge of harm reduction strategies and training in administering naloxone an asset;
 Must be able to work from a feminist, anti-racist/anti-oppressive perspective;
 Ability to work rotating shifts (days, afternoons, evenings) on weekdays and/or weekends;
 Excellent interpersonal and communication skills;
 Bilingual English/French or other languages an asset;
 Food Handlers certification an asset;
 Knowledge of social housing and in community resources.

C. KEY RESPONSIBILITIES:
 Assists in the operation of day to day shelter needs and working collaboratively with women to facilitate a plan to safe and effective independence;
 Conducts intake meetings and assessments of clients/residents to identify client needs, provides information and referrals in the areas of housing, health, employment, education, social assistance matters, and counselling;
 Maintains appropriate record keeping and reporting following the policies and procedures, and department specific procedures of facility;
 Provides reports and updates to management when required;
 Communicates, advocates and collaborates with community agencies (e.g. courts, legal services, housing) to provide resources and referrals to clients/residents;
 Works with clients/residents individually and/or in groups to improve social and living skills by providing regular programming (e.g. goal setting, safety plans, planning);
 Works within general rules, procedures and standards, referring issues or problems to supervisor;
 Provides crisis intervention and counselling support;
 Participates in case conference meetings and case management development; as needed
 Provides light housekeeping (preparing room for occupancy and clean units as clients move out, laundry) and serves prepared food to residents;
 Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information;
 Provides front line desk support including safety and security for transitional living building during evening and weekend hours;
 Understands emerging trends, leading practices, industry professional standards;
 Provides recommendations to strengthen existing policies and/or processes;
 Nurtures and forms meaningful internal and external working relationships and partnerships;
 Regularly work in emotional charged situations requiring resolution;
 Work environment may be hostile or violent at times;
 Perform other duties as required.

Job Types: Full-time, Part-time
Part-time hours: 10-25 per week

Salary: $17.00-$20.00 per hour

Benefits:

• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Supplemental pay types:

• Overtime pay

COVID-19 considerations:
PPE, masks and all covid protocols will be practiced and expected including proof of vaccination.

Experience:

• supportive care: 2 years (preferred)
• Canadian Work: 2 years (preferred)

Work Location: In person

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