Job Description
About us
Join the "SPORTS EXPERTS" team today!
We are fun, fast-paced and an exciting place to work! Locally owned and operated since 1968, we strive to be a community leader, invest in our staff and present the customer with the best possible shopping experience.
What do we need: Self-motivation, drive to succeed, assists with merchandizing, ability to multi-task and most important is the desire to help customers by sharing your enthusiasm for the company and all the products we represent.
- Excellent Work Attitude
- Engaging personality
- Flexible Availability (incudes weekends / evenings)
- Customer Service Experience required. (minimum 6 months)
………is what we are looking for to JOIN OUR TEAM!
Ernie’s offers a competitive retail working experience, fair wages, benefits, discounts, training and room for advancement.
To apply, please drop off resume and cover letter to:
Denise Wilson, Ernie’s Sports Experts 11500–100 Street, Grande Prairie, AB T8V4C2
Email: denise@ernies.ca
Position Available immediately.
Thank you in advance for your interest, however, only those applicants being considered for an interview will be contacted.
Sales Associate Job Profile
What does a Sales Associate do?
The Sale’s Associate’s responsibilities include working closely with customers to determine their needs, answer their questions about products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product knowledge and maintain our store’s visual appearance in high standards.
Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities:
· Greeting customers, responding to questions and providing outstanding customer service
· Assess customers needs and provide assistance and information on product features
· Actively seek out customers in store
· Achieving established goals
· Directing customers to merchandise within the store
· Increasing store sales
· Superior product knowledge
· Introduce promotions and opportunities to customers
· Cross sell products
· Suggest ways to improve sales (eg. Merchandising)
· Loss prevention
Sales Associate Job Profile
Requirements:
· Enthusiastic, friendly and energetic with a with a genuine desire to provide outstanding customer service
· Ability to perform under pressure and address complaints in a timely manner
· Available to work a variety of hours, which may include early mornings, evenings and weekends
· Maintain a professional appearance and follow company dress code
· Solid communication and interpersonal skills
· Ability to read, write and effectively communicate with customers, peers and management
· Telephone etiquette
· Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the store
· Ability to work as part of a team and take initiative independent of direct supervision
· Capable of lifting up to 50lbs
· Able to spend long hours on feet
· Customer service focused
· Ability to perform under pressure
· Assist with inventory counts
· Attend staff meetings
· Perform all other duties as assigned
Sales Associate Top Skills
· Customer Service
· Sales
· Product Knowledge
· Merchandising
· Organization
· Dependability
· Basic math
· Attention to detail
· Team player
· Interpersonal skills
· Problem solving
Responsible to:
· Department Team Leaders
· Management Team
· Employee of seniority in absence of Team Leader of Management
Job Type: Full-time
Benefits:
- Dental care
- Store discount
Day range:
Flexible Language Requirement:
Shift:
Work setting:
Ability to commute/relocate:
- Grande Prairie, AB T8V 4C2: reliably commute or plan to relocate before starting work (required)
Experience:
- sales: 1 year (preferred)
Work Location: In person
Apply
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