Job Description
Job Summary
Responsible for the sales process to generate new sales opportunities or up-sell via phone, email, other electronic communication, or in person. Develop customer relationships by identifying customer needs, informing customers about the products and services offered, providing solutions, recommending new/better products, and processing/handling customer orders.
Major Tasks, Responsibilities, and Key Accountabilities
- Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person; engages with both counter customers and phone customers to fully identify needs, responds to inquiries or questions, and offers timely solutions.
- Identifies up-selling and add-on sales opportunities. Communicates product features, benefits, and warranty policy information to customers.
- Develops relationships and partnerships with customers and establishes Brafasco as a First Choice Supplier to our customers.
- Processes purchase orders and completes other paperwork as required; handles cash and credit card transactions.
- Orders products, arranges deliveries, and follows up with customers with regarding order status.
- Prospects for new sales opportunities via outbound calling and emailing.
- Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
- Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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