Job Description
The Century Plaza Hotel is looking for a Reservations Agent to join our team.
Shifts will be weekdays/weekends (30 to 40 hours per week). Daytime hours only.
The chosen candidate would be responsible for the inputting of guest reservations, including the handling of group bookings, group blocks, VIP's and incoming reservations from the internet.
The position reports directly to the Reservations Manager.
PRIMARY RESPONSIBILITIES
-Input reservations by telephone, email and fax;
-Answer incoming reservation calls in a friendly, efficient and professional manner;
-Knowledge of sell rates, packages and groups available for any given dates when guests inquire;
-Assist Reservations Manager with group reservations, coordinating and completion of tasks relating to groups, including entry of rooming lists, room assignments, creating group masters and maintaining group blocks, etc.;
-Process pre-payment for reservations and packages and ensure all package items are delivered;
-Maintain consistent communication flow between Reservations and Front Desk;
-Maintain guest history in the property management system and ensure all relevant departments are aware of special requirements/requests;
-Ensure all work is completed in a timely and complete manner;
-Complete daily filing and ensuring work areas are kept tidy and organized.
QUALIFICATIONS:
-Minimum 1 Year previous Hotel Front Office / Reservations experience;
-Exceptional organizational, written and verbal communication skills;
-Able to prioritize, multitask and display sound business acumen while delivering the highest levels of customer service;
-Internet and Microsoft Office 365 knowledge;
-Detail oriented and numerical aptitude is a must;
-Ability to work under deadline pressures;
-A Post-secondary education in a tourism or hospitality field is an asset;
-Previous Opera Cloud experience is an asset
We thank all applicants for their interest but only qualified candidates will be contacted.
Thank you for your interest!
Job Types: Part-time, Permanent
Part-time hours: 30-40 per week
Salary: From $22.00 per hour
Schedule:
Ability to commute/relocate:
- Vancouver, BC V6Z 1Y5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work weekends? (day shifts only)
Experience:
- Hotel front office or reservations: 1 year (required)
Work Location: In person
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