Job Description
Company Introduction
Finlandia Natural Pharmacy & Health Centre (Hereafter called "Finlandia," https://finlandiahealthstore.com/) has been proudly serving customers for over 47 years. We are a pioneer in the natural health industry, and we are looking for motivated individuals to join our team!
At Finlandia, our goal is to help our customers achieve their health and wellness objectives. We have a team of passionate and knowledgeable professionals: registered holistic nutritionists, naturopaths, herbalists, homeopaths, and pharmacists. Finlandia is known for bridging the gap between traditional and alternative medicine.
Finlandia has an onsite compounding facility, an herbal dispensary, a comprehensive collection of homeopathic remedies, and carries a series of private label supplement products.
We are currently looking for a Sales Consultant! As a Sales Consultant, you will be assisting customers in optimizing their health using your knowledge in natural supplements, herbal products, and skin care.
Duties and Responsibilities
- Provide expert guidance and advice on health protocols and supplements to support customers individual health needs;
- Select and recommend specific products and services based on customer needs and requirements;
- Provide excellent customer service by ensuring that customer questions, concerns, and issues are addressed in a professional manner;
- Establish and nurture positive relationships with existing customers and potential customers to facilitate sales;
- Monitors and maintains customer service requests in person, over email, and by phone;
- Ensure that product shelves are stocked, organized, and presented neatly;
- Maintain a clean, organized, and visually appealing store environment;
- Work and co-operate within a multi-department setting with Pharmacists, Herbalists and Skincare specialists;
- Refer customers to health practitioners within and outside of Finlandia Health Store and Pharmacy.
Skills, Experience, and Qualifications
- Educational credentials or relevant work experience in one or more areas of natural health. Examples of relevant education: Registered Holistic Nutritionist, Naturopath, Homeopath or Herbalist, Bachelor’s Degree in Health Sciences, etc.
- At least one year of experience in a retail sales or customer service role
- Excellent sales and customer service skills
- Knowledge of sales techniques, customer relationship management, and retail business processes
- Ability to work diligently in a fast-paced retail environment with a high volume of customers
- Goal oriented and self-motivated
- Strong interpersonal and communications skills, both verbal and written
- Ability to build and maintain positive relationships with customers and team members
- Desire to learn more about natural health and supplement industry through product training, personal research, and keeping up with market trends
- Self-starter and able to work independently as well as part of a team
- Availability to work during the weekend
- Additional languages considered assets
Salary and Benefits
- Extended health/dental after probation
- On-site gym
- Store discount
- Product trainings with leading brands in the supplement industry
- Full-time position (40hrs/week)
- Wage: $19/hr
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