Job Description
Sales Support Assistant
N-Two Medical Inc an established leader in the nitrogen services industry and is a Health Canada licensed distributor of medical grade liquid nitrogen. We provide reliable delivery of LN2 to over 600 customers in Ontario.
Our on-site Quality Control and other experienced personnel present a personal level of experience providing the highest quality of product and cost-effective service. We are adding an experienced Sales Support Assistant to grow an already successful medical division.
Key Responsibilities:
In this role, the Sales Support Assistant is primarily responsible for providing superior office support to help facilitate the continued growth of the medical delivery division through excellent sales and customer service, which includes acting as a liaison as well as some business development.
Office Administration
- Provide some office support including customer and employee support
- Interact with clients either by phone or in person
- Provide bookkeeping assistance when bookkeepers are on vacation
Liaison
- Communicate with materials suppliers and vendors
- Make travel arrangements for employees, when needed
- Schedule deliveries and drivers
- Liaise and consult with clients, staff and suppliers
- Negotiate contracts and deals
- Network with prospective clients and industry peers and competitors
- Collaborate with other departments for the common purpose of maximizing revenues
- Attend events and industry functions as a representative of the company
Sales Support
- Learn the company’s mission and available products and services
- Understand the customer needs and requirements
- Build relationships with and educate clients about available products and services and how to purchase them
- Develop and send quotes and follow up on emails inquiries
- Maintain and expand the database of prospective customers
- Represent and work closely with our Vendors
- Close sales and achieve monthly quotas/goals
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Process outbound and inbound calls to and from existing clients as well as resources to find new clients
- Participate in relevant trade shows
- Resolve customer complaints in a timely and professional manner by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Implement processes to improve products and services.
The successful candidate will possess the following skills and qualifications:
- Two to three years’ experience working in a sales-driven environment
- The ability to WOW Customers in person, over the phone or email
- A genuine passion to help others
- The ability to genuinely listen to customers, formulating a personalized response to their needs
- The curiosity to understand how things work with the intention of improving service.
- o A knack for problem-solving with keen attention to detail
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of personalities
- o Ability to multi-task, prioritize, and manage time effectively
- Proven ability to meet and exceed sales quotas
- Proficient in Microsoft Office
- Excellent verbal and written skills
- Willingness to work a schedule as determined by sales, customer, and business needs
- o Open availability to work on the weekends
- Availability to travel as needed
- Broad business knowledge
- Ethical behavior
- Excellent networking skills
- Accounting and finance experience, preferred
- Proven track record of positive performance in a related field
- Superb communication and interpersonal skills
Job Types: Full-time, Permanent
Salary: $18.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please confirm your salary expectations?
Education:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Apply
Go Back