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service coordinator

Job Description

Join The Argyle Associates Team

Patient Services Coordinator-Orleans Office

Argyle Associates is one of the largest groups of Oral and Maxillofacial Surgeons in Canada. Established in 1976, providing the entire spectrum of Oral and Maxillofacial Surgical procedures available today. We have four locations in the Ottawa area ranging from Kanata to Orleans.

We are proud of our reputation in providing outstanding patient care and being a leader in the community. We are looking for a candidate that is personable, a team-player, dependable and puts patients first.

We offer competitive salaries, employer paid Health & Dental benefits, opportunities for professional development, free parking at all offices, and much more.

Duties and Responsibilities- (these are primary duties and not all encompassing.)

· Promptly answer, screen and process medical service requests and telephone inquiries

· Collect and enter patient information into appropriate medical service software

· Handle incoming diagnostics, recordings, appending’s while entering in database

· Schedule patient consultation appointments when received by mail, fax or online.

· Responds to inquiries, e-mails, requests, and complaints in a timely fashion

· Actively participates in the achievement of patient satisfaction

· Achievement of office goals by working efficiently & providing a high level of service

· Provide information on Argyle Associate’s patient services

· Conduct work in compliance with office guidelines and polices.

· Other duties as required,

Essential Qualifications:

· High school diploma (or equivalent)

· Post Secondary Degree an asset

· Data entry proficiency

· Customer Service experience

· Pleasant and friendly mannerism.

· A sound knowledge of telephone etiquette

· Ability to manage difficult customer situations,

· Ability to respond promptly to the needs of the customer

· Strong attention to detail

· Ability to multi-task efficiently

· Maintain confidentiality and follow policies and procedures

· Ability to work independently

Desired Qualifications:

· Six months' phone experience in a previous job or volunteer position

· Bilingualism is an asset but not required.

Job Type: Fulltime 40 per week; Must have the ability to work the occasional evening and Saturday.

Location: Orleans office

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Job Type: Full-time

Salary: $38,000.00-$49,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All employees and patients are required to wear a mask when entering any of our offices, under direction from the Royal College of Dental Surgeons of Ontario.

Education:

• Secondary School (required)

Experience:

• Telephone: 1 year (required)
• Administrative: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English (required)

Shift availability:

• Day Shift (required)

Work Location: In person

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