Job Description
Title - Sales Support Specialist
Work Location: Laval Quebec CAN H7P 6C5
Description:
Position Summary:
The Sales Support Specialist role is a Sales enablement and support role within Global Sales and Marketing (GSM). This
role will define, drive, and support critical sales processes, tools, and initiatives by establishing and maintaining key
relationships with customers and distributor partners for our selling organization. This will involve operational support of
North America sales offices and staff while working collaboratively to assist with pre and post sales activities. This position
supports personnel to maximize efficiency by providing timely and accurate support as requested.
Responsibilities:
Sales enablement and support: manage, support, and continuously improve established sales processes, policies /
procedures, and tools; partner with customer-facing resources in pre and post sales functions; manage internal and
external customer requests and apply creativity and critical-thinking to address and resolve inquires and issues.
Distributor support: Drive Distributor competency in Rockwell Automation tools, processes & procedure; collaborate and
strategize with other company and Distributor functions as needed to resolve issues and improve Distributor and related
sales execution.
Projects Management & Support: Lead and/or support project teams and change programs including initiatives to
establish or enhance sales processes, tools, and competencies to drive measurable Sales and Distributor productivity
improvement.
Sales office facilities management: Work effectively with other members on the Sales Specialist team; train new team
members on processes, tools, and other job functions; provide sales support assistance for outside sales staff and for
direct customers, including Advanced Excel, Word and PowerPoint skills; lead and/or support North America and Global
Sales Operations and Sales Enablement initiatives
Job Type: Full-time
Salary: $20.00-$28.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
Supplemental pay types:
- Bonus pay
- Overtime pay
- Retention bonus
- Signing bonus
Work Location: In person
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