Job Description
*Remote or Hybrid Work Schedule*
DCC is proud to be recognized by Forbes on their 2022 list of Canada’s Best Employers!
The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
- Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
- Support the Systems Specialist with respect to firewalls, servers and network issues
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations
Other
- Perform research to remain aware of technological changes and recommend areas for improvement
- Work on projects resulting from research or work on assigned projects
- Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
- Create ad hoc reports
- Manage risk
- Other duties as assigned
SKILLS
General and Specific Knowledge
- Best practices, methods, trends and legislation in IT
- Network administration and Microsoft programs
- Project and risk management principles
Formal Education and/or Certification(s) and Experience
- Minimum: college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent
Abilities
- Use computer programs to develop documents and access databases
- Write end-user instructions
- Apply project and risk management techniques
- Be bilingual – English and French (mandatory)
DEVELOPMENT AND LEADERSHIP
- Provide functional advice and guidance to employees
WORKING CONDITIONS
- Hybrid or Remote Work Environment
Job Type: Full-time
Salary: $62,037.00-$83,748.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Schedule:
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