Job Description
LanguagesEnglishEducationBachelor's degreeor equivalent experienceExperience5 years or moreResponsibilitiesTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network and Internet support to users in response to identified difficultiesProvide customer serviceManage incidentsExperience and specializationComputer and technology knowledgeInformation Technology Infrastructure Library (ITIL)ServersDatabase softwareOracleSQLSpreadsheetXMLEnterprise resource planning (ERP) softwareAdditional informationWork conditions and physical capabilitiesFast-paced environmentWork under pressureAttention to detail
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