Job Description
Job Description: Case Manager
Shelter Nova Scotia, located in Halifax, is a not-for-profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.
Job Summary
The Case Manager reports to the House Manager and is responsible for supporting tenants and promoting eviction prevention. Assistance with cooking, cleaning and/or personal hygiene will be required.
Qualifications
Education:
Degree in Social Sciences, Social Work, Human Services or a Diploma from a recognized educational institution with relevant experience such as human services, social services, healthcare, or a combination of education and experience is required
Experience:
Two (2) years working in human services such as social services or healthcare, in a residential facility, Shelter, CRF, Parole, Probation or a similar environment or other related and equivalent experience. Experience in mental health and addictions an asset.
Certifications:
Criminal Record Check
First Aid/CPR Level “C”
Non-Violent Crisis Intervention
ASIST – Applied Suicide Intervention Skills Training
WHMIS – Workplace Hazardous Materials Information System
Child Abuse Registry Screening
Salary: $23.64 per hour
Application Deadline: Thursday, July 27th, 2023 at 8:00pm. Start Date: ASAP
Requirements
· Strong knowledge of the policies, procedures, structure, mission, and mandate of Shelter Nova Scotia
· Able to adhere to a strict policy of confidentiality, code of conduct, policies and procedures
· Ability to remain awake, alert, and vigilant at all times while on duty
· Excellent verbal and written communication skills
· Excellent attention to details and organizational skills
· Proficiency in Microsoft Applications, including: Internet Explorer, Word, Excel, Outlook
· Child Abuse Registry check and/or Government of Canada Personnel Screening may be required depending on the facility where you will be working.
· Interviewing, counseling, and intervention techniques
· Knowledge of community programs and services serving individuals experiencing homelessness or at risk of homelessness
· Knowledge of the structure and organization of the Department of Community Services and applicable legislation and policies (Employment Support and Income assistance)
· Ability to understand cultural differences
· Ability to understand the dynamics of clients behavior and assess their needs and risks
· Ability to accurately and professionally document and maintain client notes using the Homeless Individuals and Families Information System (HIFIS) database
· Knowledge of the Housing First Approach
· Perform First Aid and/or CPR when required
· Perform personal care as required
Responsibilities
· Maintain professional, ethical boundaries at all times
· Maintain positive working relations with government and community agencies
· Represent Shelter Nova Scotia in the community in an appropriate and responsible manner
· Adhere to Health, Fire, and other standards, as required by applicable legislations
· Maintain the rights and security of the tenants, staff, and community
· Not disclose information contained within documentation with any tenant or unauthorized individual
· Not establish solitary confidentiality with the tenants
· Maintain the daily operations of the facility
· Receive and direct the proper storage of deliveries
· Ensure that the facility and grounds are maintained at an acceptable level of cleanliness and report required repair as recognized.
· Daily cleaning and minor maintaining of facility, bedding setup, laundry, garbage removal and recycling, assist tenants with unit cleaning
· Maintain accurate and up to date HIFIS database according to guidelines provided
· Activate and de-activate the alarm as required
· Conduct appropriate Facility Checks, and confirm count as per Shelter Nova Scotia policy
· Participate in safety calls procedures as instructed by Shelter Nova Scotia policy
· Maintain an accurate filing system
· Complete detailed shift briefings (to include updates on all tenants and facility activities) as required by Shelter Nova Scotia policies
· Enter notes into HIFIS
· Assist with meal preparation, as required
· Conduct wake ups as required
· Assist with medication as per policies of Shelter Nova Scotia
· Maintain required documentation on individual tenants
· Attend all staff meetings
· Contact and follow direction of the Shelter Nova Scotia on-call personnel as required
· Follow direction and perform other duties as required or deemed necessary by the House Manager or Director of Housing
· Participate in the On Call Rotation as required
· Knowledge of the Residential Tenancy Act
· Complete move ins as necessary
· Complete full SPDAT’s with incoming tenants, upload or paste to HIFIS and submit any reports as specified
· Assist tenant with the development of daily life skills and provision of overall program information
· Ensure Confidentiality is respected at all times, and particularly in relation to program participants
· Facilitate skills building with tenants
· Develop new and strengthen existing relationships with partnering organizations that offer employment and support programs. Refer tenants as appropriate.
· Develop and monitor case plans with tenants
· Manage crisis situations that may arise within the facility
Hours of Work
72 to 96 hours biweekly working 12 hour shifts on a scheduled rotation including days, nights and weekends. Salary will be averaged to 84 hours biweekly
Salary
$23.64 per hour.
Benefits & Vacation
As per Shelter Nova Scotia Policy benefits available
Job Type: Full-time
Salary: $23.64 per hour
Benefits:
- Employee assistance program
- Extended health care
- RRSP match
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Weekends as needed
Education:
- Bachelor's Degree (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
Work Location: In person
Application deadline: 2023-07-27
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