Job Description
If you love animals and enjoy helping people – search no further!
Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets.
The Veterinary Client Service Representative/Receptionist is responsible for ensuring the quality of care and service provided to the pets and the people we care for is impeccable. Through helping to foster a patient and client focused service model, participating in a supportive work environment, and by communicating openly with the medical team, the Veterinary Client Service Representative supports the growth and vision of the hospital.
We work collaboratively, so it’s important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for teamwork. We believe in work-life balance while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.
A healthy work-life balance is important to us! As such, Scheduling includes dayshifts, night shifts, weekdays, weekends, and holidays; to help create a schedule that will allow for life outside of work.
Job Duties:
Client Experience
- Provides exceptional client experience through service, respect, and professionalism.
- Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.
- Supports healthcare recommendations and helps educate clients.
- Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.
Patient Experience
- Focus on the well-being and comfort of the patient while following best medicine and patient / client experience principles.
- Greets, handles, and treats patients / clients with kindness, compassion and skill. Nurtures an environment that makes them feel safe and secure.
- Advocates for the patient / client. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas.
Communication & Culture
- Contributes to a positive, healthy culture in the workplace & is team oriented.
- Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships.
- Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital.
- Follows progressive patient care standards while supporting a positive work environment.
- Supports and participates in all voluntary and mandatory accreditations/regulations and training. This includes AAHA, Fear Free, Hands Free Radiation, Employment Standards, AAHA, WHMIS, OHS, etc.
Receptionist Duties
- Welcomes and supports clients and patients, adapting responses to reflect the situation.
- Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, scheduling, answers questions, maintains front office and exam room flow.
- Acts as the liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.
- Sends client communications in accordance with clinic protocols & approved timelines.
- Correctly enters client and patient information into PIMS and confirms it’s up-to-date at every visit.
- Tracks new clients/patients, frequency of visits, and meets predetermined goals for appointment and surgery fill rates.
- Assists in monitoring inventory of office supplies, prescription food and retail times that adheres to PMs guidelines. Makes efficient use of drugs and supplies.
- Identifies questionable or missed fees, and ensures that owners meet all financial obligations. Accurately performs daily invoicing, cash management and reconciliation.
- Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Practice Manager.
Qualifications:
- Experience in the Veterinary industry preferred but not required
- Overnight and Weekend availability
- Strong communication and interpersonal skills required
- Multi-tasking and organizational skills
- Ability to plan and prioritize
- A kind, compassionate and responsible disposition
- Problem solving skills with the ability to adapt, be creative, and offer quick and effective solutions
- Ability to work in teams and thrive in a fast-paced environment
- Proven ability to build and nurture relationships at all levels
- An approach that is progressive, strategic, humble, and achievement oriented
- A love for animals and people!
Total Compensation
We value our team members, and prove it by supporting your personal, financial, and professional growth through:
- A comprehensive Health Benefits package effective following successful completion of 3-month probationary period
- Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)
- Employee Assistance Program
- Paid Vacation time
- Generous Veterinary Discounts effective following successful completion of 3-month probationary period
- Uniform Allowance effective following successful completion of 3-month probationary period
We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.
Job Type: Full-time, Permanent
Job Types: Full-time, Permanent
Salary: $18.00-$20.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Store discount
- Wellness program
Flexible Language Requirement:
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability
Supplemental pay types:
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
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