Job Description
Job Summary
7 auto collision is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a fundamental role in the customer service experience.
Responsibilities
Engage in a positive, professional manner with customers, sales representatives, and team members.
- Greet customers and take the lead in the sales process.
- Process customer purchases and returns.
- Assist in the order entry process.
- Assist in the production process.
- Assist in the cycle time process.
- Provide information on product features and benefits.
- Answer customer questions about specific products and brands.
- Gather and distribute information from customer calls, texts, emails, and social media.
- Monitor online inventory to ensure supplies are available and order more if needed.
- Participate in internal audits to ensure standards are met.
- Participate in team activities, such as staff meetings, staff training, and staff events.
- Communicate with customers by phone, text, email, and social media about new products and features.
- Attend customer events and trade shows as needed.
- Maintain customer files including keeping records of interactions, payment methods, and purchases.
Qualifications Experience required:
- High School Diploma or equivalent required (Preferred) – College Degree preferred Work experience in Customer Service or Sales preferred (Preferred) – Experience with Microsoft Office Suite (Word, Excel, Outlook) required (Salesforce is a big plus).
Job Type: Full-time
Salary: $16.00-$18.00 per hour
Benefits:
Flexible Language Requirement:
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Ability to commute/relocate:
- North York, ON M3J 2B8: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- AUTOBODY: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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