Job Description
International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and warehouse teams.
Main Responsibilities:
- Respond to existing and prospective inquiries to house accounts, customers and Sales Representative
- Provide superior B2B customer service (incoming calls, emails, and new quotes)
- Provide knowledgeable answers to questions about products, pricing, availability and understand each customer's needs
- Update existing customer database, to ensure all communications are logged and identified
- Coordinate communication strategy for Sales Representative and marketing
About you:
- Excellent organizational and time-management skills
- Excellent communicator and listener
- Proven ability to effectively manage multiple projects and priorities
- Excellent email communication and note taking
- Self-motivated and collaborative
Qualifications:
- Previous experience (2-5 years) with B2B Customer service, inbound sales roles
- Previous experience in Retail hardware and/ or Industrial distribution channels
- Must be bilingual and be proficient in French and English
- Good knowledge of MS (Word, Excel, PowerPoint)
- Experience in project management and Sales CRM
- Team player with excellent interpersonal skills
Schedule:
- 9 am to 5 pm
- 75% desk position (no remote working), 25% on-site with VP
Working at Condor ...
- Friendly and dynamic team
- Casual dress code
- Laid back culture
- Growth opportunities
- Competitive salary
- On-site parking
Location:
Company located at the corner of Notre-dame street East and highway 25 service road. Accessible by public transportation.
- Metro L'Assomption and bus #33
- or Metro Langelier and bus #22
Starting date:
Job Types: Full-time, Permanent
Salary: $17.00-$22.00 per hour
Benefits:
Flexible Language Requirement:
Schedule:
Supplemental pay types:
COVID-19 considerations:
Wearing a mask and social distancing.
Application question(s):
- Do you live in Montreal ?
Work Location: In person
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