Job Description
Flocor Inc. is subsidiary of Deschenes Group Inc. and a leader in the industrial pipe, valve and fitting distribution industry. We are searching for a Warehouse/Inside Sales Associate for our Saskatoon, SK Branch. The ideal candidate is responsible to complete warehouse duties, complete customer orders, receive incoming shipments, re-stock inventory, pack and load orders for shipment and complete all necessary documents. This position is also responsible to ensure customer satisfaction through receiving, generating and processing sales orders, preparing general correspondence and co-ordinating service needs. This position also serves as customer contact for such matters as pricing, scheduling and delivery.
RESPONSIBILITIES:
- Locate and pick product and materials as per customer order requirements, use computer information or paper documentation to build order to completion, tag/label and prepare order for shipment, ensure all documentation relating to customer order is complete and filed
- Respond to warehouse inquiries as required/requested; liaise with sales personnel as required/requested, to actively assist in the identification, communication and correction of warehouse errors
- Responsible to follow up on direct shipments from suppliers to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
- Responsible for shipping, receiving, and administrative duties in warehouse.
- Responsible to receive sales orders from customers by phone, fax, email or via sales representatives; enters all information required for order picking into the system; transcribes all non stock material in orders to material control for purchasing purposes
- Responsible to resolve customer issues and/or problems; liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommends improvements and corrective actions
- Responsible to prepare sales and delivery quotations; communicate quotes and product specifications; liaises with warehouse personnel to co-ordinate deliveries with customers; follows up as required/requested
- Demonstrate selling techniques to increase sales through use and promotion of complimentary and/or substitution products and specially priced items, pro-actively contacts customers as required/requested, reports on customer activity
- Responsible to remain current with Company products and services
- Responsible to follow daily delivery schedule to ensure orders are picked and completed on time and in proper sequencing for efficient loading
- Responsible to participate in the Company Health and Safety Program; to undertake training as required/requested; to ensure adherence to all Health and Safety guidelines
- Assist with physical inventory as required/requested
- To perform shipper & receiver functions
- To participate in warehouse physical inventory as required/requested
- Participate in special sales functions and trade shows as required/requested
- To assist customers at warehouse sales counters as required/requested
- Prepare and generate reports as required/requested
- Other duties as assigned
QUALIFICATIONS:
- College Diploma in Sales/Marketing, Business Administration or a related discipline
- Minimum twenty (20) months experience in a customer service, sales or warehouse environment, preferably with progressive levels of responsibility
- A combination of education and experience
- Excellent verbal and written communication and interpersonal skills
- Bilingual may be required for some locations
- Must be physically fit (walk, lift, climb)
- High degree of accuracy with attention to detail
- Must have capability to be trained and certified to operate mechanical lifting devices (fork lift, overhead crane, boom truck crane, etc)
- Self starter, well organized with ability to multi task and work to deadline
- Computer literate, good mathematical skills
- Knowledge of Pipe, Valves & Fittings (PVF), Mechanical/ Industrial, Waterworks & Fire protection is an asset.
Our Values
The success of our company is based on the balance between our 4 primary values:
· Integrity
We are honest and responsible.
We care about our people and we are inclusive.
We have management practices that ensure fair treatment for everyone.
We achieve our goals by supporting each other.
We are an employer of choice!
Professional growth and training are an essential part of staff development, including;
- On the job training
- Product knowledge training
- Education assistance program
- Mentoring/leadership program
- Professional development webinars and seminars
Why this position may be right for you
· Canada's Best Managed Companies
· Competitive Salary
· Learning & Development Opportunities
· Employee Focused Programs
· Additional Holiday Closure
· A Supportive and Positive Work Environment
APPLICATION INSTRUCTIONS
If you are interested in this position, please submit and complete a Flocor application form from our website (https://www.flocor.ca/en/careers/), your cover letter and resume to hr@flocor.ca
Please clearly state the position you are interested in applying for in the email subject. Recruitment process could include testing, assessments, and interviews. A full background and reference check will be required for hire.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted in relation to an employment opportunity, please advise our Human Resources department or hiring manager of the accommodation measures if required which would enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Job Types: Full-time, Permanent
Salary: $50,000.00-$51,500.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
To keep our staff as safe as possible we have installed plexi-glass barriers and have provided gloves, masks, hand sanitizer, face shields, etc.
Application question(s):
- Are you legally entitled to work in Canada?
- Do you have reliable means of transportation?
- Do you have any experience in Water works or fire protection?
Education:
Experience:
- sales: 1 year (preferred)
- customer service: 1 year (preferred)
- Warehouse: 1 year (preferred)
Work Location: In person
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