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customer relations

Job Description

Receptionist and Administrative Assistant

From $35,000-$45,000 per year

Full-time, Permanent

Responsibilities

· Receiving visitors at the front deck by greeting, welcoming, directing and announcing them appropriately

· Answering screening and forwarding incoming phone calls

· Maintain office security by following safety procedures and controlling access via the reception desk

· Order office supplies and keep inventory of stock

· Update calendars and schedule meetings

· Aid fulfillment of orders through ERP systems or manually

· Generate and manage customer claims and RMA follow up.

· Manage inventory, RMA, and other tracking logs

· Invoices and statement generation

· Assist with project documentation including typing, editing, compiling, and formatting various reports, proposals, memos, and other correspondence

· Other general administrative duties assigned by management

Minimum Requirements:

· Completion of Post-Secondary or higher education is preferred

· Proven work experience as a receptionist, front office representative or similar role

· Exceptional customer service skills

· Excellent interpersonal skills and able to build rapport with customers.

· Persistent; takes initiative to get the job done in the most efficient way

· Ability to multi-task, to meet targets and deadlines under pressure in a fast-paced environment.

· Proficient computer skills in MS Office applications.

· Strong willingness to learn.

About EVA Groups

EVA Groups is a vendor aggregator who owns 5 brands in IT and consumer electronics industry. We widely distributor our products through distributions and retailers. Our HQ is located in Richmond Hill, Canada and we have a sourcing office in Shenzhen, China. We have a very dynamic culture who are eagerly acquiring talents to be a part of our family.

Job Types: Full-time, Permanent

Salary: $35,000.00-$45,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• French (preferred)
• Chinese (preferred)

Work Location: In person

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