Job Description
Mt Newton Floral is a family-based business that has been in operation since 1986. Located on the beautiful Saanich Peninsula of southern Vancouver Island, Mt Newton is a floral farm, bouquet supplier and cut flower wholesaler. We are currently going through an exciting time of growth and are looking to add an experienced Customer Care Representative to our team!
Job Purpose:
The Customer Care Rep will be responsible for building and maintaining client relations within the wholesale, bouquets, farm grown flowers, potted and tropical plant departments. The successful candidate must have a flair for exceptional customer service, friendly, outgoing with the desire to work with a great team. This is a full-time role reporting directly to the General Manager.
Duties:
- Develop and maintain customer accounts through sales calls and onsite visits.
- Responsible for managing customer orders and ensuring timely deliveries are in place.
- Maintain knowledge of inventory levels, seasonal items, and current trends.
- Working in collaboration with all staff to ensure optimal service is being offered to our customers.
- Assist customers with their loading and invoicing of pick-up orders.
- Liaison with the Wholesale team for solutions to Customer order issues as they arise.
Qualifications:
- Minimum 2 years experience working within a nursery/greenhouse, floral shop or any type of horticultural environment – required.
- 3 - 5 years experience within customer engagement, sales, and/or a business development role – strongly preferred.
- Must have exceptional communication and strong customer service skills
- Keen attention to detail, with an ability to find creative solutions to adapt to the needs of our customers.
- Outgoing personality, friendly and a strong team player.
- Must be flexible with schedule, some evening and weekend work may be required depending on the needs of the business.
- Must be able to stand for long periods and to lift items up to 25lbs.
- Must have a valid BC Driver’s license – with a clean abstract
We offer an extensive ‘hands on’ training program, competitive salary, and benefits after 6 months. Extra benefits include paid lunch break, free parking and discount flower purchase program. Also all employees are entitled to Fresh free bouquet for key holidays.
Wage: Based on Experience and Skills $24.00 to 29.00/hr
Job Type: Full-time
Salary: $24.00-$29.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- North Saanich, BC V8L 5T9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Shift availability:
Work Location: In person
Application deadline: 2023-07-26
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