Salary 17 - 16 CAD Company Rapid City Tranportation Website www.rapidcitytransport.com Headquarters CEO Revenue Type Sector Founded
Job Description Position: Outsourcing - Customer Service RepresentativeType: Full Time – Permanent: 9:00 to 6:00pm Monday-Friday or 12:00pm-9:00pm Monday-FridayLocation: 970 Brock Rd, Pickering – in office training, hybrid opportunity once trainedWhy work at RCT?Onboard training will take place in-person in office. We offer a flexible working from office and home opportunity once training is completed.Cross-training opportunity with Dispatch department.Entry level starting around $16.00/hour-$17.00/hour. Thereafter, part of the Performance Management Program.Opportunity to support the vulnerable sector and make a difference in someone’s lifeWork in an inclusive culture, with a supportive and diverse team and have access to management who really careParticipate in recognition programs, service awards, office events and other celebrationsPosition Responsibilities:Receive and dispatch orders in a timely mannerPrioritize messages and calls according to urgency and importanceMaintain a comprehensive record of communicationEnter data in computer software and maintain logs and records as requestedAddress problems and requests by transmitting information or providing solutionsMonitor the route and status of drivers/vehicles to coordinate and prioritize their scheduleProvide drivers information regarding orders, traffic obstacles and other requirementsOutsourcing of services in the most effective manner to meet daily requirementsCommunicate with drivers to remind of proper vehicle conditions and defensive drivingInitiate action to improve performanceCoordinate with internal departments as requiredPosition Qualifications:High school diploma or equivalent (GED)Minimum of 1-3 years dispatching experience considered an assetExcellent verbal and written communication skillsExcellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.Flexible to work 42.5 hours a week between the hours of 9:00am to 6:00pm Monday-Friday or 12:00pm tp 9:00pm Monday-FridayAutoLux Ltd. o/a Rapid City Transportation has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.If this sounds like you, we welcome you to apply!Thank you for your application. Only candidates selected for interview will be contacted.AutoLux Ltd. o/a Rapid City Transportation is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.Indeed Tag:#DIS Apply Go Back