Job Description
Under the supervision of the Guest Service Manager, Front Desk Agents / Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service.
Duties and Responsibilities:
Essential job functions include but are not limited to the following:
- Provide noticeably outstanding guest service (constantly focused on service delivery)
- Acknowledge ALL guests within 10 feet of reception (eye contact, nod, wave or verbal greeting)
- Welcome guests checking-in to the hotel (use the guest’s name)
- Be efficient, effective and responsive with inquires and requests and provide helpful information
- Make accurate reservations and provide hotel features (and/or benefits) prior to rate information
- Advise guests of Hotel Features
- Handle messages (clear and complete), faxes, copies and guest out-going mail
- Check-out guests (use guest’s name and have a brief appropriate conversation with them)
- Harmoniously deal with all guests, team members and other colleagues
- Be familiar with the Fire Safety Plan and know your responsibilities in case of a fire/alarm
- Control guest suite keys and department keys (ensure proper sign in/out procedures are followed
- Accomplish or assist with “Special Projects” as required
Qualifications / Requirements:
- Superior attention to detail
- Must be able to complete physical work including: crouching, kneeling, standing for extended period of time
- Knowledge of ChoiceAdvantage/Skytouch PMS is desirable
- Must be able to work flexible hours including weekends and over night
Job Types: Full-time, Part-time
Salary: From $15.50 per hour
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- customer service: 1 year (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)
Work Location: In person
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