Job Description
SUMMARY OF POSITION:
Reporting to the General Manager, the Assistant General Manager (AGM) is responsible for supporting the General Manager in all aspects of operations as well as managing and providing leadership for specific, assigned site-based functions.
The AGM is a key leader in the Community and will support all elements of our Community Engagement Strategy and will actively participate in ensuring optimal quality of care and customer service and satisfaction.
Through the direct leadership and management of people and resources, the AGM oversees certain, predetermined operational and administrative activities of operations and fosters an environment that empowers and supports individuals to provide safe, high quality care.
Under the direction of the General Manager the AGM helps to ensure and/or participate in:
i. clinical operations at the site are delivered in an effective and efficient manner
ii. oversight of the site’s operating budget
iii. adherence to the Direct Care Hour (DCH) accountability
iv. any site-based marketing initiatives and will be responsible for ensuring occupancy targets are met
v. supports Labour Relations including: conducting investigations, supporting employees with concerns in a timely manner, responding to the union, minimizing grievances and responding accordingly.
vi. Demonstrates a commitment to Employee Engagement and Retention.
COMPETENCIES
1. Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
2. Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
3. Model the values and leadership behaviors of organization and inspire other to do the same.
Leads Self
1. Self-Awareness: Is aware of own assumptions, values, principles, strengths and limitations.
2. Manages Self: Takes responsibility for own performance and decisions
3. Develops Self: Actively seeks opportunities and challenges for personal learning, character building and growth.
4. Demonstrates Character: Models qualities such as honesty, integrity, resilience and confidence.
Engages Others
1. Helps to foster the Development of Others: Supports and challenges others to achieve professional and personal goals.
2. Assists in the Creation of a Healthy Organization: Helps to create an engaging environment where others have meaningful opportunities and the resources to fulfill their expected responsibilities.
3. Communicates Effectively: Listens well, encourages open exchange of information and ideas using appropriate communication media.
4. Assists with Effective Team Building: Facilitates an environment of collaboration and cooperation to achieve results.
Achieves Results
1. Assists with Direction: Inspires vision. Identifies, establishes and communicates clear and meaningful expectations and outcomes.
2. Assists with Aligning Decisions with Vision, Values and Evidence: Integrates organizational mission, values and reliable, valid evidence to make decisions.
3. Assists with Implementing Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service. Demonstrates business acumen by efficiently and effectively identifying and managing human, capital, financial and information resources.
4. Assists with Assessing and Evaluating Results: Measures and evaluates outcomes. Holds self and others accountable for results achieved against benchmarks. Corrects course as appropriate
Develops Coalitions
1. Builds Partnerships and Networks to Great Results: Creates connections, trust and shared meaning with individuals and groups.
2. Demonstrates a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives to improve service.
3. Mobilizes Knowledge: Employs methods to gather intelligence. Encourages open exchange of information. Uses quality evidence to influence action across the system.
4. Navigate Socio-Political Environment: Is politically astute. Negotiates through conflict. Mobilizes support.
Systems Transformation
1. Demonstrates Systems/Critical Thinking: Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders.
2. Encourages and Supports Innovation: Creates a climate of continuous improvement and creativity aimed at systematic change.
3. Strategically Oriented to the Future: Scans the environment for ideas, best practices and emerging trends that will shape the system.
4. Champions and Orchestrates Change: Actively contributes to change processes that improve health service delivery.
QUALIFICATIONS:
1. Completion of undergraduate degree in health sciences or related field, plus 5 (five) years’ recent related experience, including two (2) years in leadership role; or an equivalent combination of education, training and experience.
2. Experience in Human Resources (preferred).
3. All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
SKILLS AND ABILITIES:
1. Knowledge of Ms. Office and email applications
2. Able to plan, organize and direct the operations of the facility
3. Innovative, creative thinker
4. Ability to multi-task
5. Must be able to read, write. and verbally communicate effectively in English
6. Customer service oriented
7. Ability to maintain effective interpersonal and team relationships
8. Conflict resolution skills
9. Demonstrates empathy and understanding of the needs of seniors
West Coast Seniors Housing Management is an equal opportunity employer.
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