Job Description
Key Holder
Temporary Part-Time (up to 28 hours per week)
July – December 2023
Gastown, Vancouver, BC
Why Native Shoes?
It seems the heavier the world gets, the more it needs lightness. At Native Shoes, we’ve made lightness our life’s work with our purpose: to make it easy for all to live lightly.
To achieve this, our team is an embodiment of our values:
- Design: We consider aesthetics and functionality in all we do.
- Possibility: We explore and achieve higher dreams by leaving constraints at the door.
- Integrity: We do what we say we do.
- Accountability: We take personal responsibility for our actions.
- Love: Leading with kindness, we love those around us enough to have truthful conversations.
- Light: Above all else, we choose to live lightly.
Plus, free shoes!
We engage in a fast paced, ever-evolving working environment with plenty of room for innovative thinking — encouraging honesty and challenge in a comfortable workplace. If this resonates with you, this is the place to be!
Who is Native Shoes looking for?
As a Key Holder, we are looking for a highly capable floor leader who is passionate about connecting with the community. The Key Holder is an essential part of the store leadership team and supports the store in achieving its daily goals. In this role you are responsible for creating an outstanding customer experience through connection and overseeing all operations of the retail floor when the store manager isn’t present.
What would I be responsible for?
- Support the store operations through ensuring a beautiful visual experience with strong product knowledge and exceptional service that drives strong business results.
- Support leadership team in opening and closing the store and counting cash with perfection.
- Take on projects and responsibilities that grow you as a leader and deepen your knowledge of the business. Ensure a unique experience for every customer that educates them on our brand and exceeds their expectations
- Provide coaching, mentorship and ongoing development for your team
- Be a strong contributor to the Native Shoes retail floor experience through your positive attitude and constant ability to grow & elevate your skills
- Delegate and follow-up with your team to ensure they understand expectations and offer your support.
- Be knowledgeable and up to date on company communication, priorities, launches and any additional information required by the Store Manager
- Lead the team in preparing the store for the day including: replenishing styles as needed, merchandising.
- Answer store phones and respond to voicemails and store email account as needed
- Lead in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed
- Utilize Point of Sale (POS) system, process payments, refunds/exchanges and issue gift cards
- Receive and process stock, involving: unpacking, counting, tagging as required, sizing and merchandising on the floor, with overflow stock in back room and stored areas
- Responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising
- Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Skills, Knowledge and Experience
- Minimum 2 years in retail environment with Key Holder experience, specifically looking for experience cash handling and open and closing
- Completion of post-secondary education will be considered an asset
- Ability to work flexible hours to meet the needs of the store
- Must be available to work on weekends
- Enthusiastic in a retail environment, for developing people and driving strong sales results
- Ability to work under pressure and responds favourably to change
- Strong sense of personal style and passionate about the Native Brand
- Ability to make decisions, take calculated risks and assume ownership and accountability for projects
- Enthusiastic about giving & receiving feedback
- Proven ability to independently organize and prioritize tasks and workload
- Excellent problem resolution skills and dealing with difficult customer situations as they arise
- Excellent interpersonal and written communication skills
Physical Requirements
- Can lift to 30lbs - reasonable accommodations will be made for any employee when necessary.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
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