Job Description
Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Position Overview:
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Key responsibilities:
You develop direct sales experience with clients through opportunity development and support Sales Representatives/Executives and Account Managers/Executives during the pursuit opportunities. You will directly support client-facing work and participate in driving the sales process and developing client proposals.
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
What Training and Development will I receive?
We are focused on giving you the impact skills you need for your future. In your learning, you will explore your career aspirations in Sales, develop your emotional intelligence, tackle innovation challenges from our executive team, and refine your communication skills. Our internship program is designed to help you make a real impact on our business and create opportunities for you to shine.
Vacancy Location: Calgary, Alberta Canada
What are we looking for:
- Demonstrate drive and a passion to succeed in a career in Sales
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Undergrad - BA/BS degree in Business Administration, Sales or relevant field as well as an MBA
Application Process and Deadline
Please submit your application through LinkedIn asap as we are looking to commence shortlisting asap.
Start Date: ASAP
Equal Employment Opportunity
Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.
Job Types: Full-time, Permanent
Salary: $90,000.00-$130,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- null: reliably commute or plan to relocate before starting work (required)
Education:
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 2023-07-29
Reference ID: MBA Sales Program Calgary
Expected start date: 2023-08-28
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