Job Description
Care Coordinator / Receptionist - Lifemark Physiotherapy Kamloops
Kamloops, BC
Lifemark Health Group is looking for a Care Coordinator to join our clinic in Kamloops
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.
The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving emails, co-ordinating Referrals and Workflow, as well as invoicing and payments.
Location:164 Oriole Rd, Kamloops, BC V2C 4N7
Employment Type: Permanent Full Time – 40 hours per week
Primary Responsibilities
- Creating an environment that is welcoming and warm to the patients
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate referrals and manage detailed workflow for Worksafe rehabilitation program
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Ensuring timely entry, accuracy and completeness of all patient data in the Lifemark Patient System including intake, assessment and discharge information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Collect payment at time of service
- Complete data entry and billing
- Provide administrative support to the Care Coordinator Manager and Clinic Director
Qualifications & Core Competencies
- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- A “self-starter” with an ability to work independently and collaboratively in a team environment
- Ability to work on a flexible schedule including early morning starting at 7:30 am
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience working with a Physiotherapy, or other medical clinic an asset
Why Lifemark:
We live our values in everything thing we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun!
We go the extra kilometer by offering our employees:
- Competitive salary with benefits package
- 30% discount at Shoppers Drug Mart
- Option to participate in Loblaws Employee Shares Program
- Collaborative, multidisciplinary work environment
- National Partner of Special Olympics Canada
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Apply Today! Visit www.lifemark.ca/careers for more information!
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